Amanda Muniz Hawkins
Raleigh,US
Summary
I am a motivated and adaptable professional looking for a challenging role that can use my diverse backgrounds and expertise in litigation support, technical solutions, and administrative functions. I have a proven track record of successfully managing multiple priorities, resolving complex issues, and contributing to team-oriented environments. I'm experienced in claims adjudication, technical support, and customer issue resolution. I'm pursuing further education in Computer Science and Programming to apply evolving skill sets to make meaningful contributions to a forward-thinking technology organization. I am open to opportunities in a collaborative and innovative work environment.
Overview
12
12
years of professional experience
Work History
Litigation Support I (Remote)
Zenith American Solutions
04.2023 - Current
- Managed routine claims encompassing medical, Workers' Compensation, and disability categories.
- Applied basic knowledge of benefits claims adjudication principles, procedures, and medical/dental terminology, including ICD-10 and CPT-4 codes.
- Possessed a strong work ethic and actively contributed to a team-oriented environment as part of the special projects team.
- Successfully managed various activities and confidential matters with discretion in a dynamic environment with shifting priorities.
- Showcased computer proficiency, including Microsoft Office tools and applications.
- Gained valuable experience working in a third-party administrator.
Technical Support (SME) Remote
Ninu's
01.2018 - 04.2023
- Provided support for employees with OS and AI application issues.
- Direct customer contact role communicating via phone, email, online meetings, desktop sharing, and video conferencing software.
- Resolved diverse technical issues across multiple systems and applications for customers and end-users across various time zones.
- Researched and implemented best practices to improve customer service experience with machine learning infrastructure.
Administrative Specialist
Elevadores Nacional, LTDA
10.2013 - 11.2015
- Served as the main point of contact for resolving customer issues with expert knowledge.
- Provided Technical Support through the phone following company guidelines.
- Managed multiple competing priorities with varying deadlines to complete them with strict attention to detail and organization.
- Resolved tickets and processed issues to maintain productivity.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
Sales Consultant Representative
Egali Intercâmbio
01.2012 - 09.2013
- Sourced prospective customers and developed strategies to target new market segments to generate future sales.
- Led client relations issues, scheduled appointments, and processed customer orders with solid communication and problem-solving skills.
- Followed up with existing customers to provide additional support and address concerns.
Education
Bachelor of Science - Computer Science And Programming
07.2025
Associate's Degree - International Trade
2014
Skills
- Attention to detail
- Python
- Team Collaboration
- Problem Solving
- MySQL
- Disability Claims Process
- Quality Assurance Controls
- Multitasking Capabilities
- Claims Processing Proficiency
- ICD-10 Knowledge
- HIPAA Compliance Understanding
- Data Analysis
Languages
Spanish
Full Professional
Portuguese
Native or Bilingual
Additional Information
I have sharpened my English language proficiency by completing a two-year program at Citas College in Dublin, Ireland, coupled with immersive travel experiences across various European countries. These endeavors have expanded my critical thinking, global perspective, and cultural awareness, which offer a distinctive value proposition to any professional environment. I am eager to apply my unique blend of academic knowledge, interpersonal skills, and global outlook in a dynamic and challenging workplace.