Amanda N. Christiansen
Summary
Dynamic Human Resource Manager with a proven track record, excelling in conflict resolution and compliance oversight. An expert in developing internal programs and enhancing employee performance, I drive operational efficiency while ensuring compliance with state and federal regulations. Passionate about fostering a positive workplace culture and optimizing benefits administration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resource Manager
Carla Rae C.
Anchorage , Alaska
06.2015 - Current
- Oversaw performance management systems, ensuring timely evaluations and feedback.
- Administered employee benefits programs, ensuring clear communication of options available.
- Led conflict resolution initiatives to maintain a harmonious work environment.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants and maintained applicant database.
- Directed HR programs, policies and processes to improve operational efficiency.
- Ensured compliance with federal, state and local employment laws.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
Operations Manager
Christiansen Guide Services, LLC
Wasilla, Alaska
04.2011 - 04.2015
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Developed strategic plans to enhance business performance and market reach.
- Oversaw budget management and financial forecasting for operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures.
- Collaborated with insurance carriers to ensure accurate plan administration.
- Assisted in the implementation of new benefit programs and initiatives.
- Monitored compliance with federal and state regulations concerning employee benefits, business licensure, and business insurance needs.
- Maintained compliance with labor laws and regulations.
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided HR consultation services to leadership and department heads.
Clinic Manager
Chickaloon Village Traditional Council
Sutton, Alaska
01.2010 - 04.2012
- Implemented policies ensuring compliance with health regulations and standards.
- Conducted regular assessments of clinic operations to identify areas for improvement.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Participated in meetings with internal stakeholders to discuss strategies for improving services offered by the clinic.
- Provided oversight of financial management of the clinic, including budgeting and forecasting.
- Supported recruitment efforts by posting job openings and screening resumes.
- Provided assistance in the performance management process, including setting goals and objectives.
- Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.
- Coordinated workplace safety programs and initiatives to comply with OSHA regulations.
- Managed compliance with labor laws and regulations, reducing risk of legal challenges.
General Manager
Alaska Stock Images, LLC
Anchorage, Alaska
09.2009 - 01.2010
- Led marketing initiatives to promote Alaska Stock Images' offerings.
- Coordinated budget planning and resource allocation for projects.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Implemented training programs to enhance employee skills and performance.
- Conducted performance evaluations to support professional development initiatives.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants and maintained applicant database.
- Directed HR programs, policies and processes to improve operational efficiency.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
Education
Bachelor’s Degree - Biological Sciences
University of Alaska Anchorage
Anchorage, Alaska01.2006
Associate of Science - Medical Assistant
Career Academy
Anchorage, AK09-2004
Skills
- Compensation and benefits
- Internal program development
- Onboarding and orientation
- Contract negotiation
- HR policies and procedures
- Compensation structuring
- State and federal employment regulations compliance management
- Benefits administration
- Compliance oversight
- Conflict resolution
- Risk mitigation
- Temporary and seasonal employees
References
References to be provided on request
Certification
- Basics in Human Resource Management – UniAthena
- Essentials of HR Planning – UniAthena
- Introduction to Human Resources – Oxford Home Study Centre
- HR Analytics - upGrad
- Human Resource Management – Great Learning
- Effective Workplace Investigations Micro-Credential – Workology
- SHRM Essentials of HR (Enrolled for April 2026)
- Diploma in Modern Human Resource Management - Professional Academy
- Diploma in Emotional Intelligence - Ei4Change
- Effective Workplace Investigations - Workology
- Human Resource Development - Great Learning
- Trust Based Relational Intervention (TBRI) - ACRF
Administrative Experience
- Microsoft Office: Word, Excel, PowerPoint, Outlook.
- Google Workspace: Docs, Sheets, Slides.
- Comfortable working in Applicant Tracking Systems to post jobs review applications and move candidates through the hiring process.
- Microsoft Teams, Zoom, Slack, and cloud storage. OneDrive, Google Drive, SharePoint.
- Accurate data entry and intermediate Excel reporting including filters, formulas, and charts.
- Experienced using QuickBooks to review Profit and Loss statements and financial trends to guide budgeting and operational decisions.
- Proficient in HRIS and payroll systems.
- Understanding of data privacy and confidentiality with digital files.
Timeline
Human Resource Manager
Carla Rae C.
06.2015 - Current
Operations Manager
Christiansen Guide Services, LLC
04.2011 - 04.2015
Clinic Manager
Chickaloon Village Traditional Council
01.2010 - 04.2012
General Manager
Alaska Stock Images, LLC
09.2009 - 01.2010
Bachelor’s Degree - Biological Sciences
University of Alaska Anchorage
Associate of Science - Medical Assistant
Career Academy