Amanda Nicole Gomez
San Diego,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical front and back office experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Dermatology Medical Assistant
San Diego Family Dermatology
National City, CA
03.2021 - 10.2021
- Conducted follow-up calls with patients after their visit to ensure satisfaction with care received.
- Ordered lab tests for patients and collected specimens for analysis when necessary.
- Scheduled appointments for patients with dermatologists or other healthcare providers as needed.
- Reviewed laboratory results with physicians prior to informing the patient of findings.
- Assisted dermatologists in examining patients and performing minor procedures such as skin biopsies, suture removal, and cryotherapy.
- Organized medical charts prior to provider review; entered notes into EHR system accordingly.
- Prepared the exam room prior to patient visits by sterilizing instruments and stocking supplies.
- Ensured a safe environment at all times by monitoring infection control standards.
- Provided support to the dermatology team by answering phones, responding to emails, filing paperwork.
- Instructed patients on proper skincare techniques and provided education regarding skin diseases.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Incorporated outside records into charts and EHR.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Acted as a liaison between the practice and outside vendors providing services or products.
Medical Assistant
Bahia Family Medical Group
Chula Vista, CA
10.2017 - 07.2018
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Provided assistance to medical staff in performing minor surgical procedures.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Changed dressings on wounds to prevent infection and check for healing.
Referral Coordinator
San Diego Retina Associates
San Diego, CA
04.2012 - 11.2013
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Answered questions and resolved concerns raised by both patients and specialists.
- Coordinated with external agencies to ensure timely processing of referrals.
- Performed data entry related to referrals into electronic health record systems.
- Communicated regularly with patients regarding their care plans following a referral.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Developed productive working relationships with numerous insurance company representatives.
- Explained policies, procedures and services to patients.
Education
Associate of Science - Medical Specialties
California College San Diego
San Diego, CA05-2011
Skills
- Equipment Sterilization
- Clinical Documentation
- Insurance Verification
- Suture Removal
- Patient Flow Management
- Payment Collection
- Phlebotomy
- HIPAA Compliance
- Inventory Management
- Patient Scheduling
- Data Entry
- Procedure Assistance
- Patient Skin and Nail Care
- Wound Care and Irrigation
- Vital Sign Monitoring
- Customer Service
- Electrocardiography (EKG)
- Quick Problem Solver
- Fluent in English and Spanish
- Electronic Medical Records
- Immunization Administration
- Adaptable
- Maintaining Confidentiality
- Calm and Level-Headed Under Duress
- Preparing Specimens and Samples
Timeline
Dermatology Medical Assistant
San Diego Family Dermatology
03.2021 - 10.2021
Medical Assistant
Bahia Family Medical Group
10.2017 - 07.2018
Referral Coordinator
San Diego Retina Associates
04.2012 - 11.2013
Associate of Science - Medical Specialties
California College San Diego
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