Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Amanda Poling

Richmond,VA

Summary

Results-driven professional with experience in customer service and education. Known for strong leadership and adaptability, successfully enhancing student engagement and team dynamics. Committed to fostering a collaborative environment that supports individual growth and learning.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Wawa
Richmond , VA
08.2018 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Elementary Substitute Teacher

Henrico County Public Schools
Richmond , VA
01.2022 - 09.2024
  • Fostered a positive learning environment through effective classroom management techniques.
  • Collaborated with teachers to support student learning and address individual needs.
  • Adapted teaching methods to accommodate various learning styles and abilities.
  • Engaged students in interactive activities to enhance participation and understanding.
  • Kept accurate records of attendance and grades for absent students' work assignments.
  • Collaborated with teachers on developing strategies for individual student success.
  • Implemented positive reinforcement strategies such as rewards or praise for good behavior.
  • Assisted with supervision during lunchtime, recess, and other special events.
  • Conducted small group instruction when appropriate to differentiate instruction for students with diverse backgrounds or abilities.
  • Provided additional support to struggling learners through one-on-one tutoring sessions.
  • Graded assignments and tests as needed according to district guidelines.
  • Provided instruction and guidance to students in the absence of the regular teacher.
  • Encouraged student participation and engagement in learning activities.
  • Maintained a safe, orderly classroom environment by enforcing school rules and regulations.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.

Lead Customer Service Associate

Wawa
Richmond , VA
08.2021 - 08.2023
  • Supervised customer service team to ensure excellent service and satisfaction.
  • Trained new associates on company policies and customer interaction techniques.
  • Collaborated with management on promotional initiatives to enhance customer engagement.
  • Monitored performance metrics to identify areas for staff development and training.
  • Developed strategies to improve overall customer service operations efficiency.
  • Developed positive relationships with customers by responding promptly to their queries.
  • Monitored customer service quality standards and provided feedback to team members.
  • Provided leadership and direction to customer service representatives.

Education

Bachelor of Arts - Elementary Education

Virginia Commonwealth University
Richmond, VA
05-2026

Associate of Arts - Social Science (AS)- Teacher Preparation

J. Sargent Reynolds
Richmond, VA
05-2021

Skills

  • Lesson planning and performance analysis
  • Team collaboration and conflict resolution
  • Student engagement and adaptability

Affiliations

  • Pilates
  • Gardening
  • Cooking/Baking
  • Crafting

Accomplishments

  • Customer Lead Associate
  • Substitute Teaching

References

References available upon request.

Timeline

Elementary Substitute Teacher

Henrico County Public Schools
01.2022 - 09.2024

Lead Customer Service Associate

Wawa
08.2021 - 08.2023

Customer Service Associate

Wawa
08.2018 - Current

Bachelor of Arts - Elementary Education

Virginia Commonwealth University

Associate of Arts - Social Science (AS)- Teacher Preparation

J. Sargent Reynolds

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