Amanda P. Serio-Novak
Newhall,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
25
25
years of professional experience
Work History
EVENT OPERATIONS SUPERVISOR
Disneyland Resort
Anaheim, CA
06.2004 - 01.2008
- Assisted Event Coordinator with execution of events
- Anticipated any issues that may arise and provide solutions
- Managed safety of both clients and employees while ensuring event’s success., Managed the development of 60+ Cast Members
- Developed and maximized relationships with various Resort departments
- Directed traffic flow of 6000+ Resort attendees around nightly shows in compact locations.
ATTRACTIONS AND CROWD CONTROL SUPERVISOR
Disneyland Resort
Anaheim, CA
06.2004 - 01.2008
- Provided a secure environment for Resort attendees to enjoy the attraction
- Managed employees and overall operation of the attraction
- Managed the development of 60+ Cast Members
- Developed and maximized relationships with various Resort departments
- Directed the traffic flow of 6000+ Resort attendees around nightly shows in compact locations.
STAGE SCHEDULER, Disneyland Resort
Anaheim, CA
06.2004 - 01.2008
- Responsible for managing the labor of 10+ attractions for a specific area of the Resort
- Ensured Cast Members were being scheduled according to the needs of the business
- Tracked attendance for 400+ Cast Members.
PROPERTY MANAGEMENT MANAGER
Target
Los Angeles, CA
01.2013 - 02.2022
- Responsible for property management operations of LA Metro market
- Coordinate relations between stores, vendors, contractors and headquarters
- Ensure seamless work environment for guests, team members, and store operations
- Responsible for opening 20 Target locations from point of construction walk-throughs to grand opening and beyond
- Developed and prompted talent at all levels.
- Organized and participated in meetings to give stores and vendors opportunity to ask questions and provide forum for issues to be addressed.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Cross-trained existing employees to maximize team agility and performance.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Reviewed contractor invoices, approving payments on acceptable work.
EXECUTIVE TEAM LEADER
Target
Los Angeles, CA
10.2007 - 01.2013
- Maintained guest satisfaction while increasing store’s sales and guest experience
- Communicated effectively with all levels of internal and external partnerships
- Practiced effective time management in planning event timelines.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Managed and organized internal communication to hold staff accountable to priorities.
- Developed business plan and raised $4M in cost avoidance for 2021
Education
Bachelor of Arts - Creative Writing
California State University - Long Beach
Long Beach, CA2006
Skills
- Microsoft Office
- Staff Coaching and Training
- Merchandise Promotion and Display
- Decision Making
- Violation Resolution
- Repair Planning
- Operations Management
- Staff Coordination
- Construction Project Oversight
- Client Relations
- Performance Assessment
Accomplishments
- Collaborated with team of 25 in the development of 20 different new store openings across Los Angeles.
- Supervised team of 16 direct reports.
Timeline
PROPERTY MANAGEMENT MANAGER
Target
01.2013 - 02.2022
EXECUTIVE TEAM LEADER
Target
10.2007 - 01.2013
EVENT OPERATIONS SUPERVISOR
Disneyland Resort
06.2004 - 01.2008
ATTRACTIONS AND CROWD CONTROL SUPERVISOR
Disneyland Resort
06.2004 - 01.2008
STAGE SCHEDULER, Disneyland Resort
06.2004 - 01.2008
Bachelor of Arts - Creative Writing
California State University - Long Beach
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