Amanda Packer
West Jordan,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Back up Receptionist
Seekwell
12.2019 - Current
- Organized work for putting together new hire training packets.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted numerous visitors, vendors and interview candidates.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Returns Processor
Seekwell
04.2018 - Current
- Processed a variety of items including refunds, returns, international orders, etc.
- Established a need for a particular Q that wasn't being addressed. Organized a system to get those taken care of resulting in a queue of 250 down to 0 in a matter of weeks.
- Completed retention-focused projects from scoping through execution.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Project Manager Intern
Seekwell
07.2023 - 11.2023
- Worked with senior project managers to assist with day-to-day functions.
- Worked directly for the Chief Info Security & Compliance Officer and Cybersecurity Team.
- Prepared and filed documents and collected data to track performance and efficiency.
- Assisted project managers by tracking, organizing and analyzing project financial information.
- Used Viva Goals and Jira to create and maintain comprehensive project documentation.
- Identified project scopes, constraints, risks and deadlines.
- Coordinated internal resources and third-party vendors for flawless execution of projects.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Product Management Intern
Seekwell
04.2022 - 12.2022
- Assisted in the innovation of an Order Management System (OMS) for Hello Eyes, working with stakeholders and our external partner Inetz through daily standup meetings.
- Collaborated closely with Liingo agents to solicit valuable input for OMS refinements, liaising effectively with internal Product and Project Managers to ensure work prioritization and timely updates.
- Researched and compiled data to prepare competitive analysis and trend analysis for business development.
- Maintained and updated project plan by tracking technical dependencies and issued project milestone updates.
- Worked closely with product management team to learn daily duties.
Social Media Team Lead
Seekwell
04.2018 - 04.2022
- Achieved lowering our social media response time online from 1 hour down to 15 minutes in one month.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Wrote succinct, accurate, intelligent and creative copy to drive traffic to brand websites.
- Increased customer engagement through social media.
- Conducted daily updates to social media profiles to boost company online presence.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
Multiple Customer Service Positions
Seekwell
09.2012 - 04.2018
- Positions included answering phones, emails, texts and chats.
- Work hard to build trust with managers so I can be trusted to work on specialty team or projects
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
- Researched issues with shipments, product damage and incorrect product amounts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
Administrative Assistant
University of Utah Married Student Housing
05.1999 - 06.2003
- Delegated tasks for community activities to Resident Assistants which created a positive atmosphere.
- Produced the calendar, answered calls and emails, and set up meetings for the Assistant Director allowing her to stay organized and on top of her schedule.
- Required to be organized to get all assignments done on a timely manner.
- Cheerful attitude while working with Assistant Director to solve problems.
- Ability to work with a wide variety of people from all over the world.
- Dependable to be to work and meetings on time.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Bachelor of Business Management -
Brigham Young University-Idaho
05.2025
Certificate in Project Management -
Ensign College
07.2023
Pathway Certificate -
BYU Pathway
12.2022
Certificate -
Tech-Moms
04.2003
Associate of Science -
Salt Lake Community College
05.2001
Skills
- Outlook requests
- Project Planning
- Excellent communication skills
- Project Tracking
- Skilled with inbound/outbound calls
- Experience in planning in office and offsite events
- Positive attitude
- Excel, Word, PowerPoint knowledge
Timeline
Assistant Project Manager Intern
Seekwell
07.2023 - 11.2023
Product Management Intern
Seekwell
04.2022 - 12.2022
Back up Receptionist
Seekwell
12.2019 - Current
Returns Processor
Seekwell
04.2018 - Current
Social Media Team Lead
Seekwell
04.2018 - 04.2022
Multiple Customer Service Positions
Seekwell
09.2012 - 04.2018
Administrative Assistant
University of Utah Married Student Housing
05.1999 - 06.2003
Bachelor of Business Management -
Brigham Young University-Idaho
Certificate in Project Management -
Ensign College
Pathway Certificate -
BYU Pathway
Certificate -
Tech-Moms
Associate of Science -
Salt Lake Community College