Amanda Pietrina Cruz
NY
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic. Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Senior Office Manager
The Dermatology Specialists
2020.12 - 2023.10
- Updated reports, managed accounts, and generated reports for the company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep the organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep the business operating within budget.
- Reported to upper management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
- Created reports, presentations, and other materials for executive staff.
Head Host
Del Frisco's Grille
2015.01 - 2020.12
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Promoted business loyalty by fostering positive customer relationships.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating areas and checked restrooms regularly to keep them spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to the volume of guests.
Theater Director
The City University Of New York
2020.01 - 2020.02
- Remained composed and highly professional in a fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Developed project budgets and managed production costs.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
- Evaluated scripts to identify creative strategies and resource needs.
- Reviewed scripts to determine the most appropriate methods to use for directing both actors and crew members.
Stage Manager
City University Of New York
2019.01 - 2019.02
- Arranged production schedules for up to twenty cast members and technical crew.
- Worked with the director to develop effective use of rehearsal times.
- Collaborated with the technical crew and cast to safeguard the presentation of artistic vision.
- Distributed production scripts to cast members.
- Enforced safety measures due to potential stage equipment hazards.
- Maintained reference copies of production designs and distributed them.
- Remained highly composed and calm in very fast-paced, stressful, and constantly changing environments to provide optimal leadership and achieve desired results.
- Participated in meetings with producers and production crew to keep the program in step with creative vision.
Stage Manager
City University Of New York
2018.10 - 2018.11
- Arranged production schedules for up to thirty cast members and technical crew.
- Worked with the director to develop effective use of rehearsal times.
- Collaborated with the technical crew and cast to safeguard the presentation of artistic vision.
- Distributed production scripts to cast members.
- Enforced safety measures due to potential stage equipment hazards.
- Maintained reference copies of production designs and distributed them.
- Remained highly composed and calm in very fast-paced, stressful, and constantly changing environments to provide optimal leadership and achieve desired results.
- Participated in meetings with producers and production crew to keep the program in step with creative vision.
Sales Associate
New York & Company
2014.01 - 2015.01
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Managed efficient cash register operations.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Arts - Psychology
City College of New York of The City University of New York, The
New York, NYSkills
- HIPAA and Confidentiality Compliance
- Authorizations for Medical Procedures and Medications
- Mail Handling
- Staff Training
- Microsoft Office
- Office Supplies and Inventory
- Conflict Management
- Budgeting
- Patient Flow
- Medical Receptionist
- Medical Assistant
Timeline
Senior Office Manager
The Dermatology Specialists
2020.12 - 2023.10
Theater Director
The City University Of New York
2020.01 - 2020.02
Stage Manager
City University Of New York
2019.01 - 2019.02
Stage Manager
City University Of New York
2018.10 - 2018.11
Head Host
Del Frisco's Grille
2015.01 - 2020.12
Sales Associate
New York & Company
2014.01 - 2015.01
Bachelor of Arts - Psychology
City College of New York of The City University of New York, The
Notable Awards & Projects
- Sandham Award for Excellence in Directing.
- Bessie Spector Award for Excellence in Technical Theater.
Awards & Recognitions
Sandham Award for Excellence in Directing (2020)
Bessie Spector Award for Excellence in Technical Theater (2019)
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