Amanda "Poe" Villarimo
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Pharmacy Technician
Kroger Pharmacy
12.2021 - 11.2023
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured, and compounded medications following standard procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Pharmacy Technician Trainee
CVS Pharmacy
01.2019 - 12.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Consultant
FedEx Office
01.2016 - 11.2020
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Renegotiated outsourcing contracts to save considerable costs.
- Automated system e-commerce features to improve client sales.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
Shift Supervisor, Rx
CVS Pharmacy
01.2015 - 12.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
- Coordinated project workflows for departments.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Coordinated merchandising, promoted new products and increased brand awareness.
Pets Hotel Associate
Petsmart
01.2013 - 12.2015
- Kept animals clean and free of contaminants to promote optimal health.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Led basic obedience training with dogs to promote positive, healthy behaviors.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Educated visitors and staff on proper animal care and handling.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Reset procedure rooms between appointments and disinfected equipment.
Education
Bachelor of Arts - Photography
Georgia State University
Atlanta, GA12.2015
High School Diploma -
Bethesda Chevy Chase High School
Bethesda, MD05.2009
Skills
- Insurance Verification
- Drug Inventory Control
- Insurance Billing
- Quality Assurance
- Continuous Learning
- Pharmacy Law Compliance
- Problem Solving
- Prescription Interpretation
- Inventory Management
- Patient Counseling
- Team Collaboration
- Data Entry Accuracy
- HIPAA Compliance
- Computer Proficiency
- Attention to Detail
- Order Processing
- Medication Storage
- Time Management
- Customer Service
- Organizational Skills
- FDA Drug Safety Guidelines
- Receiving Incoming Supplies
- Medicare and Medicaid Process
- Verifying Orders
- Patient Confidentiality
- OTC Recommendations
- Insurance Processing
- Data Entry
- Payment Processing
- Relationship Building
- Creative Thinking
- Resolving Complaints
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Licensed Pharmacy Technician
Kroger Pharmacy
12.2021 - 11.2023
Pharmacy Technician Trainee
CVS Pharmacy
01.2019 - 12.2021
Consultant
FedEx Office
01.2016 - 11.2020
Shift Supervisor, Rx
CVS Pharmacy
01.2015 - 12.2017
Pets Hotel Associate
Petsmart
01.2013 - 12.2015
Bachelor of Arts - Photography
Georgia State University
High School Diploma -
Bethesda Chevy Chase High School
Similar Profiles
Victoria LoseVictoria Lose
Pharmacy Manager at Kroger PharmacyPharmacy Manager at Kroger Pharmacy
Danielle CaldwellDanielle Caldwell
Lead Pharmacy Technician at Kroger PharmacyLead Pharmacy Technician at Kroger Pharmacy
Bridgett HoodBridgett Hood
Lead Pharmacy Technician at Kroger PharmacyLead Pharmacy Technician at Kroger Pharmacy