Amanda R. Hansen
Waukesha
Summary
A dedicated veterinary client service professional with over 10 years of experience spanning general practice, emergency, and specialty care. Proven ability to manage high-volume client interactions, coordinate complex scheduling, and support clinical teams in fast-paced environments. Recognized for exceptional communication skills, particularly in handling distressed or grieving clients with empathy and professionalism. Committed to delivering outstanding patient care and continuously enhancing operational efficiency.
Overview
15
15
years of professional experience
Work History
Client Service Representative
Wisconsin Veterinary Referral Center (WVRC)
06.2020 - Current
- Greet as a friendly first point of contact, ensuring every client feels valued and cared for
- Manage emergency and specialty patient intake, ensuring accurate data entry and effective communication with medical staff
- Provide compassionate support to clients during critical situations, maintaining a calm and professional demeanor
- Train new staff members, standardizing protocols to improve efficiency and accuracy
- Process financial transactions and maintenance of confidential patient records
- Facilitate internal and external calls to appropriate hospital departments and personnel
- Review and organize medical records and documentation, maintaining accuracy and attention to detail
Lead Client Service Representative
Spirit of 76 Veterinary Clinic
03.2017 - 02.2020
- Coordinated the training process for CSRs, ensuring effective learning and development
- Hosted bi-monthly staff meetings to address concerns and enhance overall team efficiency
- Created rotating schedules for CSRs
- Maintained accurate daily financial record-keeping
- Managed challenging client interactions with professionalism
- Verified prescriptions for correct dosage and medication type
- Ensured client fully understands usage of out-going medications and preventatives
- Responsible for all CSR duties
Client Service Representative
Spirit of 76 Veterinary Clinic
09.2014 - 03.2017
- Engaged with clients upon arrival to ensure a positive experience
- Promptly received and directed incoming calls
- Utilized a CRM software to manage appointment scheduling and client information
- Prepared patients and clients for examinations and medical procedures
- Handled medication preparation and distribution to clients
- Process financial transactions
Retail Clerk
Breadsmith
08.2010 - 09.2014
- Opened and closed store
- Managed customer order fulfillment
- Processed finanical transactions
- Maintained food safety and sanitization
- Prepared orders for shipment
Education
Nathan Hale High School
West Allis, WI06-2014
Skills
- Client Services
- Leadership & Team Management
- Critical Thinking & Problem Solving
- High-Pressure Decision Making
- Attention to Detail
- Professionalism & Confidentiality
- Organizational Efficiency
- Compassionate Communication
- Veterinary Administrative Knowledge
Timeline
Client Service Representative
Wisconsin Veterinary Referral Center (WVRC)
06.2020 - Current
Lead Client Service Representative
Spirit of 76 Veterinary Clinic
03.2017 - 02.2020
Client Service Representative
Spirit of 76 Veterinary Clinic
09.2014 - 03.2017
Retail Clerk
Breadsmith
08.2010 - 09.2014
Nathan Hale High School
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