Amanda R. Stelloh
La Crosse
Summary
Qualified food service professional bringing 10 years of experience from a wide variety of kitchens in the foodservice industry, ranging from restaurants, to schools, and even hospital kitchens. Focused on providing exceptional customer service and maintaining food safety. Strives to exceed needs of customers, patients and students through creative leadership, compassionate team-member education and empowerment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Health Coach (Goal Specialist)
Noom, Inc
09.2019 - Current
- Represented Noom at US Venture Wellness Fair in Appleton, WI to provide program education and promote engagement around sign-ups for upcoming agreement.
- Utilizes proficient, evidence-based health and wellness coaching utilizing AI, MI, and TTC protocols in formulation, adaptation, and follow-up of SMART goals and action plans, consistently resulting in weight loss of 50 lbs or more in clients.
- Bestows positive, compassionate, and upbeat tone with care and authenticity resulting in strong rapport with clients and with teammates, alike.
- Confidently performs as team's high-risk/crisis situation liaison (i.e. binge eating, depressive thoughts, abuse) utilizing trauma-informed, empathetic, careful creative writing skills to help teammates remain in scope and best meet client's needs while also discerning eligibility to continue coaching services. For example, teammates who were initially worried stressed, or unsure of how to approach each scenario have reported feeling relieved, calm, and capable of the next steps to be taken after my guidance, facilitation and collaboration.
- Knowledge of business-to-business partnership development with varied contract lengths that require using a high-touch, individualized advocacy approach, including clients on medication.
- Manages high caseloads of 400+ strategically and efficiently to yield lasting results with sustainable change while exceeding department performance standards.
- Creates and conducts research-backed education presentations in group settings for team members and leads small group discussion with confidence.
- Collaborates as a leader daily as part of a team to problem solve, lead, empower and inspire. For example, received recognition as both outstanding team member and received a monthly award for exceptional coach out of company-wide standings.
- Educates team members on key coaching skills and applications. For example, independently created and led an emotional intelligence presentation on feelings and needs inventory/assessment, facilitated discussion throughout, and received outstanding feedback from peers and manager.
- Serves as team wellness leader who fosters connection by creating educational materials and presentations on various work wellness topics such as burnout, compassion fatigue, self-care, healthy lifestyle guidelines, stress management, and work-life balance strategies.
- Communicates effectively in writing and orally with a high level of professionalism and care, and excels in creative writing.
- Sets and achieves personal and professional goals with the ability to manage worktime and prioritize job-related activities. For example, completed all available CEU courses utilizing efficient time management techniques and motivation for learning, to better serve the coach-client relationship.
- Coaching portfolio available upon request as well as presentation material, recordings, and transcripts.
Lead Bartender/Server
Red Robin Gourmet Burgers
02.2010 - 07.2019
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Mentored new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience, paying particularly close attention to food intolerances/allergy orders through meticulous POS order notes to ensure accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Collaborated with, supported and empowered team members during busy shifts for efficient workflow and excellent guest experiences.
- Conducted regular equipment maintenance (such as appropriate lube and o-ring replacement) and temperature control checks to prevent downtime due to malfunctions or repair needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Assembled and took-down soft-serve machine based on manufacturer's instructions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry's competitive landscape.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends, while simultaneously maximizing table turnover rate and customer service satisfaction.
- Kept bar presentable and well-stocked to meet customer needs.
- Used dishwashing equipment, tested with manufacturer-approved strips, and ensured that parts were in clean, well-maintained and working order.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Food and Nutrition Services Intern
Elmbrook School District
01.2016 - 05.2016
- Collaborated with director on Dixon Elementary School breakfast menu development by providing input on popular dishes, nutritional analysis, budget, and identifying areas for improvement in both nutrition and participation.
- Gathered, analyzed, and compiled meal budget data based on calorie-content for meals, and utilized spreadsheets to present not only nutrition data (sodium and calories), but cost-analysis averages for 8-weeks of breakfast meal plans to ensure SNA guidelines were being met accordingly.
- Maintained, and inspected sites across the district to ensure clean and sanitary work stations by following strict health code guidelines and regularly sanitizing surfaces, and monitoring food-storage conditions, freshness, and temperature.
- Managed inventory levels by accurately tracking product usage and placing timely orders for necessary supplies.
- Had the opportunity to use vendor ordering platform in conjunction with par inventory levels, and data analysis projections for the school breakfast program.
- Conducted data analysis on breakfast program participation to determine peak days/inventory levels based on results.
- Monitored weekly student participation in breakfast program and presented results in graphical form.
- Analyzed financial metrics, such as profit margin, and compared weekly costs of the breakfast program at Dixon Elementary School to the overall profit based on averages that were calculated through this analysis.
- Improved workflow processes through diligent observation of operations and offering suggestions for streamlining tasks. For example, developed a color-bin system for elementary students that encouraged them to take one item from each color in order to promote balanced meals and simplify presentation for kitchen staff members.
- Analyzed reimbursable meal categories based on participation data in the school breakfast program.
- Created promotional menus that met SNA guidelines for elementary and high school students.
- Demonstrated flexibility by adapting to changing schedules, assignments, or responsibilities as needed within the internship role, ranging from presentations, lunch or breakfast program needs, and special events.
- Assisted chefs and kitchen staff across the school district in meal preparation for daily lunches and large events, contributing to successful execution and positive feedback from attendees.
- Developed a keen understanding of food service operations through hands-on experience, observation, and constructive feedback from mentors.
- Created an equipment troubleshooting checklist for foodservice employees to simplify and streamline any concerns, based on the category of equipment in question.
Education
Bachelor's - Kinesiology, Nutritional Sciences
University of Wisconsin Milwaukee
Milwaukee, WI05.2018
Associate - Dietetic Technician
Milwaukee Area Technical College
Milwaukee, WI05.2016
Associate - Liberal Arts and Sciences
Milwaukee Area Technical College
Milwaukee, WI06.2015
Skills
- Cultural Competency
- Emotional Intelligence
- Communicates Effectively
- Health Promotion
- Health/Wellness Education Resources
- Active Listening Techniques
- Public Health Sciences
- Organizational Skills
- Team Building
- Nutrition
- Collaborative Teamwork
- Preventable Disease
- Creation of Education Materials (Microsoft Office, Canva)
- Presentation Skills (PowerPoint)
- Evidence-Based Interventions
- Positive Reinforcement Strategies
- Microsoft Office Application Expertise
- Sanitation Standards
- Food Safety Compliance
- Quality Assurance Understanding
- Food Preparation
- Inventory Management
- Food Storage
- Allergy Awareness
- Equipment Maintenance
- HACCP Knowledge
- Time Management
Certification
National Board Certified Health and Wellness Coach (NBC-HWC)
ID: A-3404335
12/01/2021-11/30/2024
Wellcoaches Certified Health and Wellbeing Coach
ID 236563
06/18/2019-11/30/2024
Certified Dietary Manager
MATC
05/18/2015
ServSafe
Certification No 10512477
11/11/2013-11/11/2018
Timeline
Health Coach (Goal Specialist)
Noom, Inc
09.2019 - Current
Food and Nutrition Services Intern
Elmbrook School District
01.2016 - 05.2016
Lead Bartender/Server
Red Robin Gourmet Burgers
02.2010 - 07.2019
Bachelor's - Kinesiology, Nutritional Sciences
University of Wisconsin Milwaukee
Associate - Dietetic Technician
Milwaukee Area Technical College
Associate - Liberal Arts and Sciences
Milwaukee Area Technical College
National Board Certified Health and Wellness Coach (NBC-HWC)
ID: A-3404335
12/01/2021-11/30/2024
Wellcoaches Certified Health and Wellbeing Coach
ID 236563
06/18/2019-11/30/2024
Certified Dietary Manager
MATC
05/18/2015
ServSafe
Certification No 10512477
11/11/2013-11/11/2018
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