Amanda Rampulla
Wapakoneta,OH
Summary
Diligent Veteran Service Officer skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
21
21
years of professional experience
Work History
Cashier
Lowes Home Improvement
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CVSO
Shelby County Veterans Services
04.2023 - Current
- Responsible for assisting veterans with filing claims, applications for healthcare, grave marker applications, and assisting widows/widowers with filing for DIC claims and financial aid
- Assist with processing bills, maintaining the budget, Outreach programs, processing payroll, coordinate transportation to medical appointments for veterans.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
Correctional Officer
Auglaize County Sheriff's Office
12.2022 - 01.2023
- Responsible for maintaining order in the jail, making sure inmates received their medication on time, passed out meals for the inmates, and did walkthrough of the cell blocks to monitor the health and wellness of the inmates
- Managed 75 inmates.
Laborer
Laborer Union
09.2017 - 12.2022
- Maintained control of traffic through work zones, set up work zones with cones set by State of Ohio regulations
- Constructed and maintained roadways in Ohio.
- Assisted Paver operator in running the screed to make sure the road was laid down within standards of the State of Ohio
- Helped Flag to assure safety with watching the flow of traffic through the work zone
Operator Level 2
Purple Cow Creamery (Meijer Distribution in Tipp City, Ohio)
01.2016 - 09.2017
- Responsible for maintaining logs, and functioning machinery
- Made sure product is ready for the customer
- Paying attention to detail
- Troubleshooting problems and staying on task
- Setup and tear down machines safely and efficiently
- Knowledgeable on different types of machines and aspects of the plant
- Fast learner and willing to learn anything and everything
Phlebotomist
Compunet Clinical Laboratories
09.2015 - 01.2016
- Responsible for entering patient information into Care360 along with drawing blood and using the correct size needle in order to allow for a specimen to be collected efficiently
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Bakery Clerk
Kroger
06.2015 - 12.2015
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
Assembler (Seasonal)
Lowe's Home Improvement
04.2014 - 04.2015
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
Delivery NON-CDL Driver
Lowe's Home Improvement
04.2014 - 04.2015
- Conducted thorough pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Provided exceptional service to customers by addressing their needs promptly and courteously during deliveries.
- Demonstrated excellent communication skills when interacting with customers, resolving issues professionally and quickly.
- Participated in regular safety meetings and training sessions, staying current on updates to company policies/procedures related to non-CDL driver activities.
- Operated various types of vehicles within the non-CDL class range, showcasing adaptability in different work environments.
Information System Technician/ Communications Watch Officer
United States Navy
01.2009 - 01.2013
- Company Overview: Served Nine Years Active Duty
- Supervised a team of individuals to relay Emergency Action Messages from National Command Authority to airborne TACAMO (Take Charge and Move Out) aircraft and Command Centers, and to provide worldwide air-to-ground and ground-to-air voice/data links in support of deployed TACAMO forces
- Operated and coordinated telecommunications systems including automated networks and the full spectrum of data links and circuits
- Transmitted, received, operated, monitored, controlled and processed all forms of telecommunications through various transmission media including global network
- Applied diagnostic, corrective and recovery techniques to all facets of the integrated information systems
- Maintained all necessary logs, files and publications at the communications center
- Treasurer of Morale, Welfare and Recreation (MWR) committee where we raised over $2000.00 in our command snack shop
- Provided training over all the systems for a wide variety of personnel
- Responsible for the inventory of cryptographic material of over 100 different pieces ranging from electronic keys to key tapes
- Served Nine Years Active Duty
Ship's Serviceman
United States Navy
01.2006 - 01.2009
- Company Overview: Served Nine Years Active Duty
- Ship's barber shop supervisor- Responsible for maintaining regulation haircuts to personnel aboard the USS BLUE RIDGE, LCC-19 and to the foreign dignitaries that came onboard during different exercises
- Supervised vending machine restocking and cleanliness
- Maintained a fully stocked Ship's store on deployments for all personnel
- Managed the Ship's laundry for dignitaries and ship's crew
- Served Nine Years Active Duty
Deck Seaman
United States Navy
01.2004 - 01.2006
- Company Overview: Served Nine Years Active Duty
- Was responsible for the assigning of barracks rooms to individuals stationed on NAS OCEANA
- Responsible for getting the USS IWO JIMA LHD-7 underway and for the preservation of the decks and the hull of the ship
- Served Nine Years Active Duty
- Demonstrated flexibility when assigned additional or unexpected responsibilities during shifts at sea or in port.
- Increased efficiency in cargo operations by assisting with loading, unloading, and securing materials.
- Contributed to overall ship security by conducting routine patrols around the deck and reporting any suspicious activities or potential threats.
- Participated in training sessions to continually expand skill set and remain current on industry best practices for seamen professionals.
Education
Bachelor of Science - Technical Management
DeVry University
Chicago, IL05.2018
Edison Community College -
Edison Community College
Piqua, OH01.2015
Rose State College - Cyber Security
Rose State College
Oklahoma City, OK01.2014
CPR Training -
US NAVY
Oklahoma City, OK01.2012
Information System Technician "A" School -
US NAVY
Pensacola, FL01.2009
Damage Control Officer (DCPO) -
US NAVY
Yokosuka, Japan01.2007
Ship's Serviceman "A" School -
US Navy
Chicago, IL01.2006
Skills
- 15 years of Extensive expertise in Communications
- Proficient with Microsoft Office Tools/Internet
- Quick Learner
- Able to adapt in all situations
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Customer Service
- Reliability and punctuality
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Conflict Resolution
Developmental training
- Information System Technician 'A' School, 2009
- Cyber Security, Rose State College, 2013-2014
- Damage Control Officer (DCPO), 2007
- Ship's Serviceman 'A' School, 2006
- CPR Training, 2008, 2012
- Edison Community College, 2014-2015
- DeVry University, 2015-present
- Veteran Service Officer Training
Awards
- (2) Navy Achievement Medals
- (2) Good Conducts
- Overseas Service Medal
- Sea Service Medal
- Sea Service Deployment Medal
- Navy Pistol Medal
- Navy Rifleman
- National Defense Service Medal
- Navy Battle 'E' Ribbon
- Global War on Terrorism Service Medal
- Blue Jacket of the Quarter
References
References upon request
Timeline
Cashier
Lowes Home Improvement
04.2024 - Current
CVSO
Shelby County Veterans Services
04.2023 - Current
Correctional Officer
Auglaize County Sheriff's Office
12.2022 - 01.2023
Laborer
Laborer Union
09.2017 - 12.2022
Operator Level 2
Purple Cow Creamery (Meijer Distribution in Tipp City, Ohio)
01.2016 - 09.2017
Phlebotomist
Compunet Clinical Laboratories
09.2015 - 01.2016
Bakery Clerk
Kroger
06.2015 - 12.2015
Assembler (Seasonal)
Lowe's Home Improvement
04.2014 - 04.2015
Delivery NON-CDL Driver
Lowe's Home Improvement
04.2014 - 04.2015
Information System Technician/ Communications Watch Officer
United States Navy
01.2009 - 01.2013
Ship's Serviceman
United States Navy
01.2006 - 01.2009
Deck Seaman
United States Navy
01.2004 - 01.2006
Bachelor of Science - Technical Management
DeVry University
Edison Community College -
Edison Community College
Rose State College - Cyber Security
Rose State College
CPR Training -
US NAVY
Information System Technician "A" School -
US NAVY
Damage Control Officer (DCPO) -
US NAVY
Ship's Serviceman "A" School -
US Navy