Amanda Renee Ware
Savanna,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Memeber Service Representative
Center Parc Credit Union A Division Of APCU
07.2022 - Current
- Analyze, interpret and maintain financial statements, while educating 104,000 members on products/services, that are in their best.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized product knowledge, active listening skills and consultative skills to overcome member skepticism.
- Recognized by VP of Operations for taking initiative in participating in branch operational functions with positive, forward thinking attitude.
- Played key role in promoting teamwork and excellent customer service resulting in account goals being met for 2023.
- Acknowledged for leading front line staff in member transactions by exhibiting problem solving and exceptional communication skills.
- Volunteered to help management train two other employees on company scanning systems in order to increase productivity.
Executive Liason
Morning Star Church
05.2020 - 07.2022
- Developed long-lasting partnerships with local leaders by displaying active engagement, exemplary communication and consistent issue resolution.
- Demonstrated critical thinking by researching organization's issues, participating in communal events and creating action plans to tackle obstacles.
- Frequently commended for resourcefulness by finding ways to reduce travel costs, 50% for event headliners.
- Exemplified dedication to organizational goals by donating 2 hours in overtime to help emergency situations
- Demonstrated strong time management skills by meeting each set deadline.
- Gained strong leadership skills by managing over 10 projects each year and ensuring alignment with executive board's vision.
Education
Bachelor of Science - Business Administration Specialization: Management
University of South Carolina
05.2020
Coursework: Financial Reasoning, Fundamentals of Accounting I & II, Strategic Management, Productions/Operations Management, International Business, Business Communications, Principles of Management & Leadership, Human Resource Management -
Credit Union National Association
02.2023
Skills
- Microsoft Excel, Word, Teams and PowerPoint
- Skillful in Symitar Quest, ADP, Synergy, TranZact and Trism
- Remote Assistance
- Database Maintenance
- Till Counting
- Customer Support
- Customer Relationship Management
- Schedule Management
- Microsoft Office
- Administrative and Office Support
- Payroll
- Handling high pressure situations
Accomplishments
- Successfully Navigating Difficult Conversations Course
- Greater self-awareness and how one contributes and responds to conflict
- Identify circumstances that could lead to a difficult conversation and prepare a plan of action for handling difficult conversations effectively
- Educate members on money management, debt reduction, rebuilding credit, investing for retirement, and other money-related topics
- Analyze, research, and resolve problems and discrepancies related to member accounts/loans
- Understand and comply with federal and other regulations relating to financial products and services
- Provides high-level logistical and administrative support to the Board of Directors and Executive Team
- Take minutes and capture action items at all Counterpart Board of Directors meetings including both full Board and Board committee meetings
- Process invoices, cash advance requests, and Coordinate executive travel and arrange logistics for a wide range of events, including Board meetings, Executive Team meetings and other staff meetings
- Provide leadership and oversight of operations
- Currently volunteering payroll services for a non-profit church
Certification
- Certified Financial Counselor, Credit Union National Association - 2023-2026
Timeline
Memeber Service Representative
Center Parc Credit Union A Division Of APCU
07.2022 - Current
Executive Liason
Morning Star Church
05.2020 - 07.2022
Bachelor of Science - Business Administration Specialization: Management
University of South Carolina
Coursework: Financial Reasoning, Fundamentals of Accounting I & II, Strategic Management, Productions/Operations Management, International Business, Business Communications, Principles of Management & Leadership, Human Resource Management -
Credit Union National Association
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