Amanda Rose Fuller
Summary
Program and learning leader with 10+ years of experience designing, launching, and scaling training and onboarding programs across education and enterprise environments. Proven record of building train-the-trainer initiatives and developing onboarding models for large groups. Adept at working across HR, Talent Acquisition, senior leadership, and cross-functional teams to implement scalable learning solutions. Recognized for driving results in ambiguity, fostering strong stakeholder relationships, and delivering measurable impact in organizational growth and employee readiness.
Overview
11
11
years of professional experience
Work History
Senior Customer Success Manager
Catapult Learning
05.2023 - Current
- Designed and launched onboarding and training materials (welcome kit, meeting templates, knowledge base, AI help videos) that improved client ramp-up and adoption across the organization.
- Implemented Notion to track stakeholder onboarding progress (120 clients), identify gaps, and ensure timely support throughout the process.
- Collaborated with product and operations teams to design and implement streamlined strategies and procedures that ensured a successful product launch across the company.
- Acted as the key liaison between clients and internal stakeholders, ensuring training, support, and program adoption were delivered consistently and effectively.
- Utilized surveys, interviews, and ongoing feedback loops to revise training and support materials, ensuring they consistently met stakeholder expectations.
- Created and deployed 50+ AI-generated training videos to enhance onboarding, support organizational learning, and improve customer adoption.
Enterprise Customer Success Manager
Renaissance Learning
05.2022 - 05.2023
- Owned onboarding and engagement for 44 enterprise-level accounts serving 2.4M end users, ensuring successful training, implementation, and adoption.
- Designed and delivered onboarding and professional learning experiences, including in-person regional events attended by 50+ clients.
- Facilitated ongoing professional learning opportunities and created client success plans to drive adoption and growth, contributing to $175K in expansion revenue.
- Collaborated with cross-functional teams to integrate customer feedback into program improvements and inform future training offerings.
- Managed $6.1M recurring revenue portfolio, ensuring client retention and satisfaction through proactive relationship building and strategic planning.
Assistant Principal
Aurora Public Schools
01.2019 - 01.2022
- Designed and executed professional development programs for 125 stakeholders aligning training with district strategic initiatives and data-driven needs.
- Built and scaled a turnaround-focused training model, supporting employees during major organizational change.
- Led talent management and recruitment strategy, transforming the hiring process and increasing diversity by 60% in one school year.
Customer Success Manager
Aurora Public Schools
01.2015 - 01.2019
- Designed and launched a districtwide credentialing program, increasing staff credentialing by 71% in year one and scaling usage from 10K to 18K+ within four years.
- Facilitated train-the-trainer style professional development sessions for over 500 participants at district-wide trainings and conferences.
- Built partnerships with 75+ community stakeholders to support training and program growth.
- Created onboarding, communication, and training resources (credentialing website, materials, processes) that improved accessibility and program adoption.
- Collected stakeholder feedback through multiple channels and refined training and support materials to ensure alignment with user needs.
Education
M.Ed. -
Christian Brothers University
Memphis, TN01-2005
Bachelor of Science - Human Development And Family Studies
Colorado State University
Fort Collins, CO01-2004
Skills
- Learning & Development Strategy
- Train-the-Trainer Program Design
- Large-Scale Onboarding & Facilitation
- Program & Project Management
- Strategic Planning & Process Design
- Cross-Functional Collaboration
- Communication & Facilitation
- Stakeholder Engagement & Relationship Building
Timeline
Senior Customer Success Manager
Catapult Learning
05.2023 - Current
Enterprise Customer Success Manager
Renaissance Learning
05.2022 - 05.2023
Assistant Principal
Aurora Public Schools
01.2019 - 01.2022
Customer Success Manager
Aurora Public Schools
01.2015 - 01.2019
M.Ed. -
Christian Brothers University
Bachelor of Science - Human Development And Family Studies
Colorado State University
Additional Experience
- Teacher/Professional Development Leader, Aurora Quest K8, 2012 – 2015
- Teacher/Professional Development Leader, Vanguard Classical School, 2008 - 2012
Technical Proficiencies
Microsoft Office, Google Suite, Zoom, Credly, Tableau, Salesforce, Slack, Kami, Workfront, Jira, Confluence, Dynamics, ZenDesk, Synthesia
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