Summary
Overview
Work History
Education
Skills
Websites
Affiliations
References
Timeline
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Amanda Sage Zetzman

Steamboat Springs,CO

Summary

Recent college graduate with expertise in customer service, retail, and hospitality. Demonstrated proficiency in financial record management, event coordination, and team leadership. Achievements include improved efficiency and customer satisfaction through effective problem-solving and process enhancement. Adaptable with strong interpersonal skills and a quick learning ability for new tasks.

Overview

10
10
years of professional experience

Work History

Barista

Starbucks
Worcester, MA
10.2023 - 05.2025
  • Assisted customers to ensure efficient service and high satisfaction levels.
  • Prepared beverages and food according to established standards for optimal customer experience.
  • Collaborated with team members to uphold cleanliness and transaction accuracy.
  • Mastered diverse recipes, enhancing speed and precision in drink preparation.
  • Implemented upselling techniques, increasing average transaction value during peak hours.
  • Fostered strong team relationships, facilitating smooth shift transitions and efficient workflows.

Project Assistant

Clark University
Worcester, MA
05.2023 - 01.2024
  • Coordinate with teams to ensure successful event execution, enhancing alum experiences.
  • Manage information desks, providing timely assistance and boosting event satisfaction.
  • Serve as a university ambassador, fostering alum relations and positive interactions.

Bookkeeping

Sub Cotractor
Remote, CO
06.2022 - 01.2023
  • Processed invoices with precision, boosting data integrity and entry speed.
  • Enhanced bookkeeping efficiency, significantly decreasing errors and turnaround time.
  • Balanced accounts receivable and payable ledgers to ensure financial accuracy.
  • Executed basic bookkeeping tasks, including invoice processing and expense tracking.

Retail Associate

Straightline Outdoor Sports
Steamboat Springs, CO
05.2022 - 08.2022
  • Engaged customers to boost sales and share product insights, enhancing satisfaction.
  • Maintained detailed customer profiles and processed payments, ensuring seamless operations.
  • Created a welcoming atmosphere, fostering loyalty through exceptional service.
  • Streamlined inventory management, improving store organization and efficiency.
  • Collaborated with team to elevate customer service through shared product knowledge.

Breakfast Attendant

Residence Inn by Marriott
Steamboat Springs, CO
01.2021 - 01.2022
  • Organized breakfast buffet, enhancing guest satisfaction and maintaining health protocols.
  • Improved guest dining experience through prompt service and menu adjustments.
  • Suggested menu changes based on feedback, increasing guest appeal.
  • Prepared food efficiently, ensuring cleanliness and timely service.
  • Fostered teamwork to enhance service efficiency, boosting guest satisfaction.

Hostess/ Busser

Mahogany Ridge Brewery & Grill
Steamboat Springs, CO
05.2018 - 01.2022
  • Welcomed guests warmly, enhancing customer satisfaction and loyalty.
  • Coordinated seating and managed reservations, optimizing table turnover.
  • Trained new team members, improving service efficiency and team cohesion.
  • Handled waitlist effectively, reducing wait times and improving guest experience.

Babysitting

Steamboat Springs, CO
06.2015 - 08.2021
  • Designed daily educational and fun activities, ensuring children's growth and enjoyment.
  • Prepared nutritious meals, adhering to dietary needs and enhancing children's health.
  • Created tailored learning experiences, fostering cognitive and social skills.
  • Collaborated with parents to meet childcare needs, building trust and communication.
  • Implemented safety protocols, ensuring a secure environment for children.

Education

Bachelor of Arts - Finance

Clark University
Worcester, MA
05.2025

Skills

  • Microsoft Office Suite
  • Customer service
  • Financial analysis
  • Spreadsheet management
  • Document creation
  • Presentation design
  • Accounting software proficiency
  • Customer service excellence
  • Team collaboration
  • Event coordination
  • Leadership skills
  • Financial record management

Affiliations

  • Treasurer, Student Alumni Relations Committee
  • Partnerships/Alumni Connections/Outreach Head, Women on Wall Street
  • Student Representative, Alumni Council

References

References available upon request.

Timeline

Barista

Starbucks
10.2023 - 05.2025

Project Assistant

Clark University
05.2023 - 01.2024

Bookkeeping

Sub Cotractor
06.2022 - 01.2023

Retail Associate

Straightline Outdoor Sports
05.2022 - 08.2022

Breakfast Attendant

Residence Inn by Marriott
01.2021 - 01.2022

Hostess/ Busser

Mahogany Ridge Brewery & Grill
05.2018 - 01.2022

Babysitting

06.2015 - 08.2021

Bachelor of Arts - Finance

Clark University

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