Amanda Shea Henry
Pontotoc,MS
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, evidenced during tenure at Ground Delivery. Excelled in problem-solving and teamwork, significantly improving delivery efficiency and accuracy. Skilled in equipment operation and customer support, adept at driving sales and operational success. Achieved notable increases in on-time delivery rates, demonstrating a dependable and results-driven approach.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Ground Delivery
05.2020 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
Assistant Store Manager
Dollar General
02.2022 - 04.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Factory Worker
Ashley Furniture Warehouse
04.2015 - 07.2020
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Participated in training sessions to enhance skills and knowledge.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
- Inspected materials before assembly to verify compliance of quality control standards.
Education
No Degree - Business
Itawamba Community College
Fulton, MSHigh School Diploma -
Pontotoc High School
Pontotoc, MS05.1989
Skills
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Positive Attitude
- Teamwork and Collaboration
- Heavy Lifting
- Equipment Operation
- Advanced planning
- Multitasking
- Customer Support
- Sales strategy development
Timeline
Assistant Store Manager
Dollar General
02.2022 - 04.2023
Delivery Driver
Ground Delivery
05.2020 - 04.2024
Factory Worker
Ashley Furniture Warehouse
04.2015 - 07.2020
No Degree - Business
Itawamba Community College
High School Diploma -
Pontotoc High School
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