Amanda Kelley
Midland,USA
Summary
Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Store Selling Leader
Bath & Works
10.2022 - Current
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Analyze business to identify opportunities and strengths to improve monthly business.
Store Selling Leader
American Eagle Outfitters
05.2022 - 10.2022
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
General Manager
rue21
11.2020 - 05.2022
- Coordinated cross-functional teams to enhance workflow efficiency.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Store Manger
Walmart
06.2020 - 11.2020
- Area of ownership Apparel and Home
- Executed merchandising strategies for increased product visibility and sales.
- Guided team members through challenges with clear communication and support.
- Identified sales opportunities through customer interactions, maximizing revenue.
Store Manager
Aeropostale
07.2019 - 05.2020
- Train and Develop team to drive results by converting customers, making the customer feel welcomed and become a place where they love to shop
- Create a visual appealing store by upholding great store standards and always be ready for business
- Operational excellence
- Recruiting, hiring, training and develop talent for succession planning
Style Team Lead
Target Field
01.2019 - 07.2019
- Lead the Soft Lines and Beauty teams to achieve excellence
- Setting Visuals guides and merchandising to meet the needs of the business
- Keeping up with price changes so the guest gets the best deal possible
- Holding teams accountable to getting their work completed within a timely manner
Store Manager
Crazy8
07.2015 - 01.2019
- Drive my team to be successful and promotable within the brand
- Holding them accountable when they fall short with goals
- Recruit, hire and develop top talent
- Drive results by executing exceptional New Floor sets that "wow" the customers and keep them coming in to get the newest looks!
- Working along side my District Manager to get in the product we need to better serve our customers when something is in demand
- Merchandising outfits to ensure building the UPT
Store Manager Mentor/Trainer (SM2)
GameStop
07.2010 - 07.2015
- Work one-on-one with most customers to find out what they are looking for and how I can make them happy
- For Big titles of the year I plan out midnight events that will WOW my customers into coming back time and time again
- Interview, train and develop all staff members to be promotable within so they are ready to go to the next step of their career with GameStop
- Look at my Profit and Loss Statements to see where I can improve my business and be even more successful in my career
- Control of my inventory by doing category counts and doing real time shrink moves and then going forward when things are short to find the root of where the item went to
- Cash handling during opening and closing procedures and when we go to the bank to get the deposit slips from previous days to validate they were correct
- Once every3-4 months we have a store relay to change up the store visually, we work at that until complete
Business Operations Manager
Old Navy
01.2008 - 01.2010
- As the Service and Training manager for Old Navy the overall customer service was my responsibility
- Made sure that our staff was100% on board with their training and development to ensuring that all customers were their priority
- Set goals for all staff members on a weekly basis for the Old Navy credit Card and where our survey scores needed to be
- Host the training class for all new hires when they were brought in
- I followed up with all training with staff members so there wasn’t anyone left behind
- Increased Credit Card applications by10% in1 month
- Had numerous successful orientation classes which turned5 sales associates into promotable candidates for a successful store
Associate Manager
Pac Sun
01.2006 - 01.2008
- Followed through with daily business just as the Store Manager would do
- Taking care of customers was my first priority and then all other tasks would start to be completed
- In this company this associate Manager is human resources so I would be in charge of the interviewing, hiring, training and development of all staff members and I trained them to be promotable within the company
- My responsibilities would be cash handling, operations, inventory control, visual merchandising, and scheduling
Store Manager
Claires Inc.
01.1999 - 01.2006
Education
High school or equivalent - General
Sanderson High School
Raleigh, NC05.2001
Skills
- Experienced with Adobe Acrobat
- Accurate Cash Management
- Inventory Management
- Professional Development Training
- Sales Performance Management
- Skilled in Microsoft Office Applications
- Customer Service
- Merchandising
- Payroll
- Retail
- Retail Management
- Sales
- Scheduling
- Team Building
- Management
- Microsoft Excel
- Operations Management
- Schedule Management
- Front Desk
- Marketing
- Leadership
- Change Management
- Succession Planning
- Human Resources
- Profit & Loss
- Recruiting
- Loss Prevention
- Performance Management
- Interviewing
- Supervising experience
- Human Resources Management
- Budgeting
- Business Analysis
- Pricing
- Computer Networking
- Conflict Management
- Typing
- Negotiation
- Employee orientation
- Inventory control
- Retail maths
- Relationship building
- Conflict resolution
- Strategic planning
- Motivating teams
- Influencing others
- Continuous improvements
- Process improvement
Certification
- National Food and Safety Certification Present
- Real Estate Salesperson Certification
Timeline
Store Selling Leader
Bath & Works
10.2022 - Current
Store Selling Leader
American Eagle Outfitters
05.2022 - 10.2022
General Manager
rue21
11.2020 - 05.2022
Assistant Store Manger
Walmart
06.2020 - 11.2020
Store Manager
Aeropostale
07.2019 - 05.2020
Style Team Lead
Target Field
01.2019 - 07.2019
Store Manager
Crazy8
07.2015 - 01.2019
Store Manager Mentor/Trainer (SM2)
GameStop
07.2010 - 07.2015
Business Operations Manager
Old Navy
01.2008 - 01.2010
Associate Manager
Pac Sun
01.2006 - 01.2008
Store Manager
Claires Inc.
01.1999 - 01.2006
High school or equivalent - General
Sanderson High School