Amanda Victoria LeGresley
Miramichi,New Brunswick
Summary
Dedicated and compassionate professional with a diverse background in customer service, government operations, and personal support work. Proven ability to deliver exceptional service, manage sensitive information, and provide specialized care to vulnerable populations. Recognized for strong communication skills, a positive attitude, and the ability to excel in fast-paced environments. Seeking to leverage my experience and skills in a challenging and rewarding role.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
15
15
years of professional experience
Work History
Personal Support Worker
Miramichi Regional Hospital
Miramichi, NB
01.2023 - Current
- Provide dedicated care to a patient with dementia, ensuring their safety, comfort, and well-being
- Collaborate with healthcare professionals to develop and implement personalized care plans
- Maintain a positive and supportive environment for the patient, promoting their dignity and quality of life
- Recognized by colleagues for a positive attitude, strong work ethic, and ability to foster a supportive work environment.
Call Agent
Social Development Canada
06.2020 - 06.2022
- Managed a high volume of inquiries related to Social Insurance Numbers (SIN), providing accurate information and resolving issues with efficiency and confidentiality
- Consistently achieved high call scores, with performance ratings in the 90th percentile
- Excelled in a rigorous training program, ranking as one of the top trainees in the first month
- Demonstrated strong problem-solving skills by handling complex cases and ensuring client satisfaction.
Customer Service Representative
Blackhawk Network
Newcastle, NB
01.2016 - 01.2019
- Provided exceptional customer service in a call center environment, handling inquiries, processing transactions, and resolving issues
- Received a notable commendation from a customer within the first two weeks of employment, an uncommon achievement
- Maintained high levels of customer satisfaction, regularly receiving positive feedback from clients and supervisors.
Cashier
Sobeys
Miramichi, NB
01.2010 - 01.2015
- Delivered outstanding customer service, assisting customers with purchases and maintaining a positive shopping experience
- Awarded Employee of the Month three times for exceptional performance and customer service
- Led successful food donation campaigns, raising the most donations for three consecutive years, earning extended breaks as a reward.
Education
GED -
2017
High School Diploma -
Miramichi Valley High School
Miramichi, NB2015
Skills
- Exceptional Customer Service
- Dementia & Elderly Care
- Government Processes & Compliance
- Confidentiality & Privacy Management
- Strong Communication Skills
- Multitasking & Time Management
- Team Collaboration & Leadership
- Technical Skills
- Government Systems:
- SIN Application System, CRM Software
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Call Center Technology: SIP Telephony Systems, Case Management Tools
Accomplishments
- Issued by: New Brunswick Council
- Class: COUR-0363-NB-160322-1377
- WHMIS: Work Place Hazardous Material Information System
- Sobeys, Miramichi New Brunswick, 2010
- Food & Safety
- Sobeys, Miramichi New Brunswick, 2010
Languages
English
Native or Bilingual
Timeline
Personal Support Worker
Miramichi Regional Hospital
01.2023 - Current
Call Agent
Social Development Canada
06.2020 - 06.2022
Customer Service Representative
Blackhawk Network
01.2016 - 01.2019
Cashier
Sobeys
01.2010 - 01.2015
GED -
High School Diploma -
Miramichi Valley High School