Amanda Walker
Lake Worth
Summary
Proactive and caring worker with 5 years of experience combined with communication strengths, good observational skills, and experience in multiple work settings. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Childcare Worker
Discovery Key Elementary School
10.2022 - Current
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Promoted good behavior with positive reinforcement methods.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Utilized positive reinforcement techniques to encourage good behavior.
- Planned and guided age-appropriate tasks like reading, crafts and outdoor organized games.
Customer Service Associate
Haagen-Dazs Ice Cream Store
02.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Customer Service Associate
Villa Rosano
07.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Associate
Frostie Flavors
01.2017 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted visitors, answered questions and accepted payments.
Customer Service Associate
Doris Italian Market
11.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted visitors, answered questions and accepted payments.
- Greeted customers at counter to fulfill requests and answer questions.
Education
High School Diploma -
Palm Beach Central High School
Wellington, FL05.2022
Skills
- Customer Service
- Safe Work Practices
- Calm and Professional Under Pressure
- Childcare Regulations
- Age-Appropriate Activities
- Critical Thinking
Certification
40 Hour School Age Certification
Timeline
Childcare Worker
Discovery Key Elementary School
10.2022 - Current
Customer Service Associate
Villa Rosano
07.2021 - 08.2021
Customer Service Associate
Haagen-Dazs Ice Cream Store
02.2021 - 03.2022
Customer Service Associate
Doris Italian Market
11.2019 - 03.2020
Customer Service Associate
Frostie Flavors
01.2017 - 01.2021
High School Diploma -
Palm Beach Central High School
40 Hour School Age Certification
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