Amanda Jimenez
San Antonio
Summary
Detail-oriented and highly organized Business Office Manager with experience in overseeing office operations, managing administrative functions, and enhancing productivity. Proven track record of leading teams, streamlining processes, and implementing effective business strategies. Exceptional communication and interpersonal skills with a strong ability to foster positive relationships with clients and team members.
Overview
9
9
years of professional experience
Work History
Business Office Manager
Legent Orthopedic + Spine Hospital
09.2021 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate claims processing and billing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Quality Assurance Specialist
QTC Management Inc. - A Leidos
10.2020 - 09.2021
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Established effective communication channels with Physicians throughout the organization to promote understanding and adherence to documentation standards.
- Safeguarded data integrity by performing regular system backups and maintaining secure storage solutions for sensitive information.
- Improved documentation accuracy by conducting thorough quality reviews and implementing necessary revisions.
Surgery Scheduling Coordinator
PRMA Plastic Surgery
02.2019 - 10.2020
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
Office Manager
VEST PLLC
10.2016 - 02.2019
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH06-2029
High School Diploma -
John Paul Stevens High School
San Antonio, TX06-2007
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Employee onboarding
- Payroll and budgeting
- Credit and collections
- Records management
- Financial administration
Timeline
Business Office Manager
Legent Orthopedic + Spine Hospital
09.2021 - Current
Quality Assurance Specialist
QTC Management Inc. - A Leidos
10.2020 - 09.2021
Surgery Scheduling Coordinator
PRMA Plastic Surgery
02.2019 - 10.2020
Office Manager
VEST PLLC
10.2016 - 02.2019
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
High School Diploma -
John Paul Stevens High School
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