Amandeep Dheria
Floral Park,NY
Summary
To utilize my skills in an environment conducive to creativity and growth in a position that requires excellent interpersonal, organizational and supervisory skills. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
20
20
years of professional experience
Work History
STORE MANAGER -TRAINER
Rite Aid
New York
11.2009 - 02.2024
- Daily operations, managed 30-40 employees
- Profit and loss monitoring
- Created and implemented new procedures for store manager onboarding process, resulting in improved efficiency and cost savings
- Assessed the effectiveness of existing processes and made recommendations for improvements based on feedback from store managers
- Conducted detailed assessments of current store management staff and identified areas of improvement with targeted training solutions
- Established a system for tracking progress against goals, ensuring accountability at all levels of the organization
- Provided ongoing coaching and mentoring to ensure effective implementation of store policies and procedures.
- Conducted store walk-throughs to ensure compliance with policies and procedures.
- Provided mentorship and guidance to store managers in order to increase productivity.
- Scheduled weekly meetings with store managers to discuss strategies for improving sales, customer service, and overall operations of the stores.
BANKER
New York Community Bank
Bellerose, NY
12.2008 - 12.2009
- Bank deposits, customer service, opening new bank accounts, opening and closing branch procedures
- Utilized strong problem-solving skills to resolve customer inquiries efficiently and effectively
- Supported branch in achieving individual and team goals while acting in customer's best interest
- Initiated cross-selling activities with existing customers in order to increase product sales volume
- Maintained detailed records of customer accounts, including deposits and withdrawals, to ensure accuracy in all financial transactions
- Managed daily operations of branch teller line including cash balancing activities
- Earned customer confidence and protected bank operations by keeping information confidential.
ASSISTANT MANAGER
CVS
Garden City, Ny
02.2006 - 08.2008
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Interviewed potential job candidates and made hiring recommendations to general manager
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards
- Handled employee discipline and termination according to company policies.
TOURNEAU WATCHES
Rite Aid
Garden City
01.2004 - 12.2006
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
BACHELOR OF SCIENCE IN HEALTH SCIENCE AND HUMAN RESOURCES MANAGEMENT -
York College
ASSOCIATE IN BUSINESS ADMINISTRATION -
Queens College
Skills
- Sales Training
- Conflict Resolution
- Change Management
- Store Layout
- Time Management
- Inventory Management
- Loss Prevention
- Team Building
- Sales Analysis
- Brand Awareness
- Task Delegation
- Performance Management
- Project Management
- Interpersonal Skills
- Store Operations
- Goal Setting
- Vendor Relations
- Merchandise Planning
- Customer Service
- Decision Making
- Financial Reporting
- Orientation and Onboarding
- Multitasking
- Human Resources
- Decision-Making
Languages
- Punjabi, Native
- Hindi, Fluent
- Spanish, Conversational
Awards
- Shrink Reduction (2018)
- Sales Growth to plan (2017)
- Number One Beach Location (2015)
- Certified Green Compliance Manager (2015)
- Sales Growth to plan (2014)
- Location of Excellence (2013)
- Shrink Reduction (2013)
- Sales Growthplan (2013)
- Shrink Reduction (2012)
- Sales Growth to plan (2012)
- Sales Coach (2006)
- Customer Service (2006)
- Assistant Manager of the Year (2005)
Languages
Hindi
Professional
Punjabi
Professional
Timeline
STORE MANAGER -TRAINER
Rite Aid
11.2009 - 02.2024
BANKER
New York Community Bank
12.2008 - 12.2009
ASSISTANT MANAGER
CVS
02.2006 - 08.2008
TOURNEAU WATCHES
Rite Aid
01.2004 - 12.2006
BACHELOR OF SCIENCE IN HEALTH SCIENCE AND HUMAN RESOURCES MANAGEMENT -
York College
ASSOCIATE IN BUSINESS ADMINISTRATION -
Queens College