Amandeep Kaur
Fishers,IN
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Manager of Operations
IU Riley Psychology CL Department
06.2022 - Current
- Enhanced operational efficiency by streamlining processes and implementing best practices.
- Reduced overhead costs through diligent budget management and resource allocation.
- Managing payroll and schedules in CL
- Working as liaison between CL physicians and employees and other administrative offices
- Hiring, training, and supervising administrative staff
- Coordinated staff training and development programs for improved workforce productivity.
- Established performance metrics to evaluate team efficiency.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ensuring compliance with regulations and certificate guidelines
- Organizing and controlling the functions and resources of the practice
- Collaborate with Physicians to develop business strategies and patient services
- Assess quality of and coordinate patient care services with patients, staff, physicians, and other providers
- Troubleshoot problems such as non-working equipment, patient complaints, inefficiencies, workplace conflicts, and other items that may disrupt operations
- Conduct team member training evaluations, celebrate high performance, create improvement opportunity plans, and verbal/write ups if needed.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Assistant Administration Manager
Ascension St. Vincent
02.2018 - 06.2022
- Streamlined medical administration processes by implementing efficient record-keeping systems.
- Enhanced patient satisfaction by resolving administrative concerns and providing clear communication.
- Collaborated with healthcare professionals to ensure timely delivery of patient care services.
- Managed daily operations for a smooth-running medical facility, maintaining compliance with regulations and policies.
- Optimized budget management by monitoring expenses and identifying opportunities for cost reduction.
- Improved staff performance through regular training, evaluations, and feedback sessions.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Coordinated employee schedules, ensuring adequate staffing levels while minimizing overtime costs.
- Implemented quality assurance measures to identify areas of improvement within the medical facility''s administrative processes.
- Conducted regular audits on internal processes, ensuring adherence to established industry standards and best practices.
- Supported recruitment efforts by participating in interviews, evaluating candidates, and making recommendations for hiring decisions.
- Promoted a culture of teamwork among staff members by facilitating regular team meetings and encouraging open communication.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Administrative Manager
DEV Logistics Inc
02.2012 - 02.2018
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Kept track of safety files and filed require state taxes on time
- Established and updated work schedules to account for changing staff levels and expected workloads
- Arranged rapid office equipment repair and maintenance with vendors
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Created detailed expense reports and requests for capital expenditures
- Coordinated bookkeeping activities in QuickBooks and Lawson
- Performed research to collect and record industry data
- Organized weekly staff meetings and logged minutes for corporate records
- Tracked expenses, processed invoices, and completed other related accounting tasks
- Maintained digital databases, physical files, and area logs
- Calculated hours and submitted payroll to achieve timely distribution of funds for 11-person team
- Collaborated with project and department leaders to develop and implement improvements to operational efficiency
- Identified and solved problems to enhance management and business direction
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
Education
Graduate Certificate of Medical Management -
Kelley School of Business
Bachelor of Science in Nursing -
Chamberlain University
Bachelor of Science in Computer Science -
Newport University
Masters in public health -
Chamberlain University
04.2024
Skills
- Strategic Planning
- Scheduling
- Problem Solving
- Self-motivated professional
- Organization and Time management
- Adaptability
- Project Management
- Data management
- Microsoft Office
- Good listening skills
- Teamwork
- Interpersonal Communication
- Compassion
- Data Management
- Data Analysis
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Manager of Operations
IU Riley Psychology CL Department
06.2022 - Current
Assistant Administration Manager
Ascension St. Vincent
02.2018 - 06.2022
Administrative Manager
DEV Logistics Inc
02.2012 - 02.2018
Graduate Certificate of Medical Management -
Kelley School of Business
Bachelor of Science in Nursing -
Chamberlain University
Bachelor of Science in Computer Science -
Newport University
Masters in public health -
Chamberlain University