Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

AMANDEEP KAUR WALIA

ORANGE,CALIFORNIA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level analyst position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly analytical team player with excellent multitasking abilities and a flexible approach to managing competing priorities. Enthusiastic about learning more about the industry and building a solid career foundation in business analysis. I am also certified in mysql, Microsoft office suite, C++ , Jira and learning more to stay updated with the market trends.

Overview

13
13
years of professional experience

Work History

Junior Business Analyst

Shah Infotech
08.2021 - Current
  • Worked one-on-one with clients to improve business specifications.
  • Assisted internal departments and software development team to improve client satisfaction.
  • Researched competitors to build report of rising trends in product markets.
  • Created detailed business requirement document for development team.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Analyzed open orders, backlog, and sales data to provide sales team with insights.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Assistant Analyst

British Council
06.2010 - 03.2021
  • Ensure that any test administered by the British council runs smoothly on the test days that all assigned test day duties and standards are met
  • Excellent customer service and people skills organizational skills
  • Team oriented
  • Training and assessment
  • Strong sense of security and responsibility
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Researched and adopted new technologies to add value to existing offerings.
  • Queried databases for information needed for report processing.
  • Cultivated relationships with industry leaders and within company to share tips and information.
  • Enhanced interfaces to promote better functionality for users.
  • Assessed data modeling and statistics to integrate high-level business processes with data rules.

Customer Service Analyst

Easy Day Supermarket
01.2015 - 01.2018
  • Helped customer’s complete purchases, locate items and join rewards programs to promote loyalty satisfaction on a sales number
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Assisted customers by answering questions and fulfilling requests
  • Reconciled cash drawer of start and end of each shift, accounting for errors and resolving discrepancies
  • Educated customers on promotions to enhance sales
  • Processed POS transactions including checks, cash and credit purchases or refunds.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed and updated databases to handle customer data.
  • Sought ways to improve processes and services provided.
  • Responded proactively and positively to rapid change.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Implemented and developed customer service training processes.
  • Created and maintained detailed database to develop promotional sales.

Education

Master Of Business Administration - human resource management

PTU UNIVERSITY
04.2010

Bachelor Of Arts - Human Resources Management

Khalsa College
Ludhiana ,Punjab ,India

High school diploma -

Jain public school
Punjab , India

Skills

  • Data analysis
  • Troubleshooting
  • Microsoft Office Suite
  • Business Intelligence Tools
  • Client Requirements
  • Product Development
  • Client Meetings
  • User Expectations
  • SAP
  • Business Processes and Procedures
  • Business Software Applications
  • Google Docs
  • BI Tool and System
  • Analytical Tool Implementation
  • Test Plans and Cases
  • User Acceptance Testing (UAT)
  • Daily Status Reports
  • SQL
  • Agile and Scrum Environments
  • Technical Specifications
  • Reporting Tools
  • Data and Analytics
  • Process Integration
  • Methodology Implementation
  • Functional Requirements Specification (FRS)
  • Negotiation

Timeline

Junior Business Analyst

Shah Infotech
08.2021 - Current

Customer Service Analyst

Easy Day Supermarket
01.2015 - 01.2018

Assistant Analyst

British Council
06.2010 - 03.2021

Master Of Business Administration - human resource management

PTU UNIVERSITY

Bachelor Of Arts - Human Resources Management

Khalsa College

High school diploma -

Jain public school

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AMANDEEP KAUR WALIA