Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Amanda Jensen

Idaho Falls,ID

Summary

Seasoned automotive industry professional with 25+ years of experience excelling in parts management, customer service, and team leadership. Demonstrates expertise in inventory optimization, vendor relations, and process improvement to drive profitability and customer satisfaction. A trailblazer for women in the automotive sector, known for building high-performing teams and fostering lasting relationships with both retail and commercial clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Parts Manager

Young Mazda
Idaho Falls, Id
04.2023 - 11.2024
  • As the parts manager, I have trained my staff to be able to correctly find and quote the correct parts to the service department, per the tech's requests.
  • I manage the inventory that is stocked according to what Mazda would like to see in my department.
  • I manage all second-source parts purchases, e.g., Napa, O'Reilly's, or any other vendor.
  • I manage all payouts for any reason the dealership might have.
  • I daily track what my sales versus gross profit are.
  • I track and summit payroll for my staff.

Advance Parts General Manager

Advance Parts
Idaho Fall, Id
09.2022 - 04.2023
  • As the General Manager of the store, I oversaw a team capable of sourcing parts for any customer who visited or contacted us. I ensured that every staff member, from the sales team to the delivery drivers, was proficient in their roles. Additionally, I was responsible for hiring and training new staff members as required.
  • I went out of my way to build new relationships with professional customers, and I continue to keep those relationships with current professional customers.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Commercial Parts Professional

Advance Auto Parts
Idaho Falls, Id
02.2019 - 04.2022
  • As a commercial parts professional, I actively listen to the professional customer's needs. I specialize in locating hard-to-find parts and make every effort to procure the required components. I also handle the more common parts with ease. My focus is on comprehending their requirements, and devising the most effective solutions to their problems.
  • I take payment and answer questions they may have about billing issues.
  • I direct and guide my delivery drivers on what the different shops need and expect from us.
  • I go out of my way to make sure the customer knows who I am. I go to potential customers and try to get their business.

Retail Parts Professional

Advance Auto Parts
Idaho Falls, Id
04.2018 - 02.2020
  • As a retail parts professional, I greet every customer within 10 seconds of their walking into the store.
  • I help them decide what they are asking for to help them fix their vehicle.
  • I test batteries, alternators, and starters, and guide them in what is needed to fix their problem.

Commercial Manager

Auto Zone
Idaho Falls, Id
04.2017 - 04.2018
  • I found the correct part that the pro customer needed.
  • I took care of most billing questions.
  • I went out to a potential customer to try to get their business.

Repair Manager

Grease Monkey
Idaho Falls, Id
08.2016 - 02.2017
  • I ordered the part that the mechanic decided he needed to fix the customer's vehicle.
  • I communicated with the customer, informing them of the mechanic's diagnosis and the associated costs for the part and labor.
  • I learned how to correctly install windshields and how to bill insurance.

Skills

  • Customer understanding
  • Active listening
  • Learning
  • POS systems operations
  • Stock management
  • Profit and loss tracking
  • Customer service
  • Staff training
  • Sales promotion
  • Forklift operation
  • Vendor relations
  • Improving customer satisfaction
  • Obsolescence control
  • Inventory management
  • Customer relations
  • Inventory auditing

Certification

  • EPA 609 certification
  • Hazards Material shipping license
  • Fork lift 1-7 linsence

References

References available upon request.

Timeline

Parts Manager

Young Mazda
04.2023 - 11.2024

Advance Parts General Manager

Advance Parts
09.2022 - 04.2023

Commercial Parts Professional

Advance Auto Parts
02.2019 - 04.2022

Retail Parts Professional

Advance Auto Parts
04.2018 - 02.2020

Commercial Manager

Auto Zone
04.2017 - 04.2018

Repair Manager

Grease Monkey
08.2016 - 02.2017

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Amanda Jensen