Amando Sanhueza
Las Vegas,NV
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining services. Successful at building relationships with customers to increase loyalty and repeat business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Bartender /Food Server
Fogo De Chao
04.2011 - Current
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Worked with vendors to customize courseware to accommodate business needs.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Trained and mentored dozens of new personnel hired to fulfill various roles.
- Person in charge of Inventory and Ordering all the liquor, wine and beer for 3 years .
Bartender /Banquet Server
MGM Grand
07.2000 - 03.2011
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Food Server
Steakhouse At Bill's Casino
01.2007 - 10.2009
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Local 165 Bartender's Union
Las Vegas, NV01.2004
High School Diploma -
Ed W Clark High School
Las Vegas, NV07.1997
Skills
- Daily Specials Memorization
- Wine Service
- Billing and Payment Processing
- Table Setting Arrangements
- High-Volume Dining
- Food and Beverage Pairings
- Service Prioritization
- Bar Terminology
- Order Accuracy
- POS Systems Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender /Food Server
Fogo De Chao
04.2011 - Current
Food Server
Steakhouse At Bill's Casino
01.2007 - 10.2009
Bartender /Banquet Server
MGM Grand
07.2000 - 03.2011
Local 165 Bartender's Union
High School Diploma -
Ed W Clark High School