Amanda Spencer
Palmer
Summary
Energetic professional equipped to handle demanding workloads covering regular and special events programming. Works smoothly at all levels to meet creative, technical and operational goals. Excels at promotions and materials management. Driven Program Coordinator with strong background in managing and overseeing various projects from initiation to completion. Skills include strategic planning, collaboration, problem-solving, and effective communication. Noted for improving operational efficiency and contributing towards positive organizational impact by aligning program goals with business objectives. Successful in fostering relationships across departments and implementing innovative solutions that drive success.
Professional HR expert with comprehensive experience in talent acquisition, employee relations, and benefits administration. Proven ability to enhance team collaboration and drive results through effective communication and conflict resolution. Skilled in handling multiple tasks with flexibility and efficiency, consistently meeting changing organizational needs. Recognized for reliability and strong interpersonal skills that foster positive workplace culture.
Overview
11
11
years of professional experience
Work History
Human Resources Coordinator
Behavior Matters LLC
Palmer, AK
12.2025 - 03.2026
- Streamlined onboarding processes, enhancing new hire integration and employee satisfaction.
- Administered employee benefits programs, ensuring compliance and effective communication of options.
- Coordinated training sessions, improving staff development and knowledge retention across departments.
- Managed HRIS data entry and maintenance, ensuring accuracy in employee records and reporting.
- Led performance review initiatives, fostering a culture of continuous feedback and professional growth.
- Facilitated conflict resolution processes, promoting a positive work environment through effective mediation techniques.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Coordinated and administered employee health insurance and retirement plans.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Facilitated exit interviews, gathering valuable feedback for organizational improvement.
- Coordinated training sessions for improved team skills and knowledge.
Program Coordinator II
Southcentral Foundation
Wasilla, AK
06.2018 - 04.2025
- Coordinated professional development workshops for staff to enhance program delivery.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Developed and implemented program activities according to established goals and objectives.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
- Created and implemented new programming ideas to keep station relevant and growing.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed household errands and other essential duties.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Managed volunteer recruitment, training, and assignments to support program initiatives.
- Oversaw the development and distribution of program materials, ensuring quality and accuracy.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Adapted programs in response to participant feedback and changing needs.
- Prepared periodic reports, financial statements and records on program activities for management.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Covered station demands by recruiting, scheduling and managing highly qualified on-air talent and support staff.
- Established and maintained partnerships with community organizations to expand program reach.
- Monitored programming regularly to check relevance, compliance with station guidelines and alignment with FCC regulations.
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
- Generated purchase orders for new product requests from customers according to established procedures.
- Updated and maintained purchasing records and reports.
- Reviewed invoices for accuracy prior to submitting them for payment processing.
- Reviewed customer orders and ensured accuracy of product descriptions, quantity, pricing, and delivery dates.
- Developed and maintained relationships with suppliers to ensure reliable supply chains.
- Provided weekly updates on back-ordered items to customers.
- Conducted cost analyses to identify opportunities for savings.
- Managed inventory levels to meet production needs while minimizing excess stock.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Analyzed price proposals and financial reports to identify reasonable prices.
- Developed and maintained relationships with vendors to ensure timely ordering and delivery of products.
- Tracked shipment progress using tracking numbers provided by carriers.
- Implemented purchasing strategies to cut costs and improve efficiency.
- Verified warehouse received accurate and timely inventory by regularly consulting database.
- Coordinated with finance and accounting to ensure timely payments to suppliers.
- Collected operations data and created spreadsheets detailing trends.
- Prepared purchase orders and sent to distributors and suppliers.
- Traced missing material and shipments through vendor and customer communications.
- Participated in regular meetings with staff members in other departments regarding order fulfillment processes.
- Researched discrepancies in orders to resolve them quickly and efficiently.
- Managed the procurement process from requisition to delivery.
- Monitored supplier performance to ensure contractual obligations were met.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Updated internal databases with information related to customer orders including address changes or cancellations.
- Maintained an organized filing system for all customer orders received.
- Coordinated communication between customers, sales representatives, warehouse personnel, and vendors regarding order status.
- Monitored stock levels to ensure availability of items in the warehouse at all times.
- Resolved disputes and claims with vendors and suppliers.
- Created reports on inventory levels for management review.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
- Developed and implemented innovative recruiting strategies to attract diverse talent.
- Prepared job postings, sourced qualified candidates, and scheduled interviews.
- Provided guidance to new recruiters regarding interviewing techniques, resume review.
- Maintained accurate records of all applicant data throughout the recruitment process.
- Conducted reference and background checks on prospective employees.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Performed reference checks on prospective hires prior to making offers of employment.
- Updated and maintained candidate records in the recruitment database.
- Participated in career fairs or other outreach events to promote employer brand awareness.
Retail Sales Consultant
AT&T
Wasilla, AK
05.2015 - 08.2018
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Cleaned shelves, counters and tables to maintain organized store.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Answered questions about current promotions and resolved issues according to store policies.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Answered store and merchandise questions and led customers to wanted items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Conducted periodic inventory audits to ensure accuracy of records.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Assisted with stock replenishment of shelves and displays.
Education
Associate of Arts -
University of Anchorage Alaska
Anchorage05-2013
Skills
- Program management
- Budget administration
- Stakeholder engagement
- Event coordination
- Team collaboration
- Data analysis
- Training development
- Customer service
- Inventory management
- Time management
- Process improvement
- Report generation
- Program requirements
- Administration
- Dependability and cooperation
- Customer service experience
- Self motivation
- Problem-solving aptitude
- Expense tracking
- Excellent communication
- Decision-making
- Financial administration
- Confidential document control
- HR policies compliance
- Microsoft office and docusign
- Maintains confidentiality
- Recordkeeping
- Employee relations
- Superb interpersonal skills
- Background checks
- Exit interviews
- Exceptional communicator
- Human resources management
- Performance evaluation
Education and Training
other
Timeline
Human Resources Coordinator
Behavior Matters LLC
12.2025 - 03.2026
Program Coordinator II
Southcentral Foundation
06.2018 - 04.2025
Retail Sales Consultant
AT&T
05.2015 - 08.2018
Associate of Arts -
University of Anchorage Alaska