Amangul Abylkhan

Manager, Sales and Customer Support

"ARDAK MARKETS"

Almaty, Kazahstan

05.2010 - 02.2022

Managed customer support team to address client inquiries and concerns.
Developed training materials for new sales and support staff.
Coordinated communication between sales and support departments for seamless operations.
Assisted in implementing customer feedback systems to enhance service quality.
Analyzed customer data to identify trends and improve service strategies.
Facilitated regular team meetings to discuss performance and share best practices.
Oversaw scheduling to ensure adequate coverage during peak hours.
Supported sales initiatives by providing product knowledge and resources to staff.
Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.
Coordinated efforts between departments such as Sales and Marketing, IT and Operations in order to achieve desired outcomes.
Trained staff on new products, services, and procedures related to customer service operations.
Organized team-building events for sales representatives in order to strengthen relationships between coworkers.
Provided guidance to junior staff members regarding tasks such as handling difficult customers or resolving issues within the organization's standards.
Conducted regular meetings with staff to discuss progress, challenges and areas for improvement.
Reviewed daily, weekly, monthly reports from sales teams regarding their progress towards meeting established targets.
Coached, developed and motivated team to achieve revenue goals.