Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Amani Az-Zubair

Kansas City,MO

Summary

Seasoned Dental Insurance Coordinator with a proven track record at Waldo Dental Care, excelling in insurance verification and customer service. Scheduling patient appointments and verifying insurance. Mastered CPT coding and claims processing, enhancing patient trust and streamlining billing operations. Demonstrates exceptional negotiation skills, ensuring efficient account management and a significant increase in timely payments.

Overview

3
3
years of professional experience

Work History

Dental Insurance Coordinator/Dental Receptionist

Waldo Dental Care
03.2023 - Current
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Verified insurance and communicated coverage to staff and patients.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Received and routed laboratory results to correct clinical staff members.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Processed medical insurance claims and payments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Assisted with medical coding and billing tasks.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Managed patient billing processes for timely, accurate payments.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Generated monthly billing and posting reports for management review.
  • Audited and corrected billing and posting documents for accuracy.
  • Maintained accurate records of customer payments.
  • Responded to customer concerns and questions on daily basis.
  • Obtained prior authorization and precertification for outpatient procedures.

Dental Assistant

Dreem Dentistry
01.2023 - 03.2023
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepared patient x-rays and images for dentist review.

Dental Receptionist/Dental Assistant

Comfort Dental
08.2021 - 11.2022
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Education

High School Diploma -

Lee's Summit High School
Lee's Summit, MO
08.2021

Skills

  • Negotiation
  • Scheduling Appointments
  • Customer service and assistance
  • Insurance claims processing
  • Claims
  • Accounts Receivable
  • Claims Processing
  • Insurance Verification
  • Payment planning
  • Medicare and Medicaid knowledge
  • Insurance processes
  • Medical billing and coding
  • Account Management

Software

Dentrix

Eaglesoft

Open Dental

Timeline

Dental Insurance Coordinator/Dental Receptionist

Waldo Dental Care
03.2023 - Current

Dental Assistant

Dreem Dentistry
01.2023 - 03.2023

Dental Receptionist/Dental Assistant

Comfort Dental
08.2021 - 11.2022

High School Diploma -

Lee's Summit High School

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Amani Az-Zubair