Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amani Bowman

Summary

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable, and always professional under pressure. Known for thriving in fast-paced and busy environments.

Overview

5
5
years of professional experience

Work History

Telesales Representative

Spectrum Business
01.2025 - Current
  • Adapted communication styles to meet diverse client needs, fostering positive relationships by, actively listening & being flexible and responsive.
  • Provides strong customer service and listening skills to collect information efficiently and resolving complex customer issues
  • Handling high demand outbound calls in a high production environment
  • Developed season plans, setting goals for both individual players and the overall team's improvement.

Sales Associate

Target
07.2022 - 04.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays, ensuring compliance with company standards.
  • Assisted customers in selecting products that meet their needs and preferences.

Dispatcher/Administrative Assistant

Trego-dugan Aviation
07.2023 - 09.2024
  • Coordinated daily dispatch operations to ensure timely response and service delivery.
  • Monitored communication systems to track vehicle locations and optimize routing efficiency.
  • Collaborated with team members to resolve service issues and improve customer satisfaction.
  • Trained new dispatch staff on procedures, software, and compliance protocols.

Trainer

Amazon
07.2023 - 01.2024
  • Developed and delivered training programs to enhance employee knowledge and skills.
  • Collaborated with management to identify training needs and gaps within the organization.
  • Assessed trainee performance through evaluations, providing constructive feedback for improvement.


Customer Service /Merchandise Associate

TJ Max
02.2021 - 07.2022
  • Managed inventory control processes to optimize stock levels and reduce shrinkage.
  • Executed merchandising strategies to enhance product visibility and drive sales performance.
  • Trained and mentored new associates on operational procedures and customer service standards.
  • Collaborated with team members to maintain store cleanliness and organization, ensuring a positive shopping experience.

Education

High School Diploma -

West Charlotte
Charlotte, NC
06-2023

Skills

  • Goal-driven
  • Effective objection resolution
  • Proficient in call handling
  • Service excellence
  • Customer relationship management
  • Building professional connections
  • Working under pressure

Timeline

Telesales Representative

Spectrum Business
01.2025 - Current

Dispatcher/Administrative Assistant

Trego-dugan Aviation
07.2023 - 09.2024

Trainer

Amazon
07.2023 - 01.2024

Sales Associate

Target
07.2022 - 04.2025

Customer Service /Merchandise Associate

TJ Max
02.2021 - 07.2022

High School Diploma -

West Charlotte

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