Darlyne Jaimes

• Handled incoming phone calls efficiently.
• Coordinated with patients to address insurance-related inquiries.
• Routed incoming calls to correct department.
• Confirmed accuracy of insurance details.
• Prioritized patient care ensuring excellent customer service.

• Prevented key account losses by researching discrepancies and correcting problems.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Led on- and off-site customer support teams across multiple time zones.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.

• Coordinated transportation services for clients when necessary.
• Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Participated in team meetings regarding client progress or concerns raised by family members.

• Delivered exceptional support to clients when required.
• Developed and implemented customer service policies to ensure quality customer service.
• Provided excellent customer service to library patrons.
• Provided friendly customer service to all shoppers.
• Managed customer service team of 15 employees.
• Delivered prompt, accurate, and excellent customer service.

Plan, coordinate, and implement engaging after-school activities focused on academic enrichment, social development, and physical wellness.

• Supervise and mentor students to ensure a safe and supportive environment.
• Participated in the development of new programs or modifications to existing programs.
• Acquired music, video and other materials for use in planned programs.
• Explained program offerings and requirements to participants and answered related questions.