Summary
Work History
Skills
Timeline
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AMANI DAYLIE

Richmond,VA

Summary

Experienced individual with solid background and 12 years experience in various fields. Offers excellent track record of tackling various tasks to support employer and staff. Demonstrates genuine hospitality to establish rapport with clients or patrons and deliver memorable experiences. Very proficient in business operations and customer needs. Excellent communicator, analytical and detail-oriented manager.

Work History

Creative Director

Levé Clothing
Richmond, VA
  • Developed and implemented innovative strategies to increase brand awareness.
  • Organized cross-functional teams to produce creative content for campaigns.
  • Created original concepts, art direction, and designs for multimedia projects.
  • Oversaw the production of digital assets such as videos, websites, and interactive experiences.
  • Managed a team of designers, copywriters, photographers, illustrators, videographers, and other creatives.
  • Provided guidance on technical aspects of design projects including web development and software engineering.
  • Directed photo shoots with external vendors to ensure quality standards were met.
  • Researched emerging trends in design and technology to stay ahead of industry changes.
  • Evaluated new technologies and techniques to improve workflow efficiency.
  • Established relationships with agencies and freelancers to secure resources for projects.
  • Lead brainstorming sessions to generate ideas for upcoming marketing initiatives.
  • Attended industry events such as conferences and trade shows to network with peers.
  • Led creative team meetings to share ideas and bring actionable plans to fruition.
  • Developed comprehensive style guides outlining branding guidelines for use by internal teams.
  • Designed work that strongly communicated brand narrative, goals and concepts.
  • Proposed concepts using rough sketches, storyboards or mood boards.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Developed and maintained project plans, timelines, and budgets.
  • Managed multiple projects with competing deadlines simultaneously.

Server

Cooper’s Hawk Winery
Short Pump, VA
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted wine club to new and former customer
  • Wince club facilitator duties such as promoting wine club, making exciting games for team members, and creating fun boards monthly.

Server

Sedona Taphouse
Colonial Heights, VA
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Cash handling
  • Took care of opening and closing duties
  • Served and crafted cocktails
  • Contributed to playing food
  • Restocked wine, liquor, and beer
  • Prepped food and alcohol beverages for future shifts
  • Answers calls and set up reservations
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Scheduler

Gastrointestinal Specialists Inc.
Richmond, VA
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Created, updated, and monitored project schedules for multiple departments.
  • Maintained accurate records of all tasks completed by the team.
  • Provided support in identifying critical path activities to ensure deadlines are met.
  • Analyzed resource requirements for each project and identified potential conflicts or delays.
  • Coordinated with other departments regarding resources needed for specific projects.
  • Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
  • Developed reports detailing progress made on individual tasks as well as overall timelines.
  • Ensured compliance with established policies and procedures related to scheduling activities.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
  • Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
  • Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
  • Maintained a high level of customer service when interacting with patients over the phone or in person.
  • Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
  • Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
  • Verified insurance eligibility for each patient prior to their appointment date.

Registration

Southside Reginal Medical Center
Petersburg, VA
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Reviewed patient medical records and verified accuracy of information in the system.
  • Processed patient registration forms, collected fees, and issued receipts for services rendered.
  • Greeted patients upon arrival and directed them to appropriate areas.
  • Verified insurance coverage and eligibility for services.
  • Provided assistance with completion of paperwork related to the registration process.
  • Performed data entry tasks to update patient information in the system.
  • Maintained confidential patient records according to HIPAA guidelines.
  • Answered incoming calls from patients seeking information about services offered by the facility.
  • Worked collaboratively with other departments to ensure smooth operations within the facility.
  • Generated reports regarding patient demographics and financial status.
  • Assisted with compiling documents required for insurance claims processing.
  • Provided guidance and support to visitors throughout the registration process.

Warehouse

Amazon fulfillment Center
St. Petersburg, VA
  • Performed and audit on each pallet to ensure all items were accounted for
  • Relocated pallets from the dock to the racks utilizing a forklift
  • Stocked the racks
  • Maintained stock levels in accordance with company policies.
  • Received and tracked incoming inventory shipments.
  • Organized warehouse space for efficient storage of products.
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Performed cycle counts to maintain accurate inventory records.

Key Manager

Little Azio’s
Norcross, GA
  • Train new waiters and floor staff on guest service expectations, safety procedures, proper food handling and restaurant protocols
  • Monitor dining room to ensure optimal guest experiences
  • Work with individual servers to improve performance
  • Answer customer inquiries and resolve issues promptly
  • Schedule wait and floor staff, and rework as needed
  • Managed closing duties, including restocking items, reconciliation of the cash drawer, and nigh deposits
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.

Skills

  • Works well under pressure
  • Exceptional interpersonal skills
  • Upbeat, friendly, and positive
  • Highly responsible and reliable
  • Order Management
  • Regulatory Compliance
  • Sales Expertise
  • Effective Customer Upselling
  • High-Volume Dining
  • Guest Relations Management
  • Quality Control
  • Sales Techniques
  • Project Management Expertise
  • Team Development
  • Design Understanding
  • Marketing Leadership
  • Strategic Leadership

Timeline

Creative Director

Levé Clothing

Server

Cooper’s Hawk Winery

Server

Sedona Taphouse

Scheduler

Gastrointestinal Specialists Inc.

Registration

Southside Reginal Medical Center

Warehouse

Amazon fulfillment Center

Key Manager

Little Azio’s

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AMANI DAYLIE