Amani Echols
Baltimore,MD
Summary
Always eager to learn new things to be blessed with more opportunities!! Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Overview
9
9
years of professional experience
Work History
Fulfillment Associate
Amazon
08.2020 - Current
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept work areas neat, clean and free from debris.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Noted unsafe components inside packages and discussed concerns with supervisors.
Call Center Representative
Verizon
11.2018 - 07.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Developed and updated databases to handle customer data.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed timely and effective replacement of damaged or missing products.
Sales Associate
Walmart
05.2016 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
Bank Teller
MECU Of Baltimore
06.2014 - 08.2014
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
High School Diploma -
Reginald F. Lewis High School
Baltimore, MD05.2014
Skills
- Safety Regulation Adherence
- Merchandising and Display
- Motivated Team Player
- Product Signage and Labeling
- Maintain Records
- Product Packaging
- Reading Comprehension
- Critical Thinking
- Process Payments
- Labeling and Wrapping
- Order Accuracy
- Appointment Scheduling Software
Hair, Child care
Doing Hair has always been a love-hate relationship. Its a way to express creativity to me. I learned as a child how to braid and was a shampoo assistant at my mothers hair salon.
Child care will always be my favorite! Its a chance to constantly spread love. To help shape young ones mind to become successful in life. I often did child care on and off since i was a young teen. The passion never left me!
Timeline
Fulfillment Associate
Amazon
08.2020 - Current
Call Center Representative
Verizon
11.2018 - 07.2020
Sales Associate
Walmart
05.2016 - 10.2017
Bank Teller
MECU Of Baltimore
06.2014 - 08.2014
High School Diploma -
Reginald F. Lewis High School