Amani Henderson
Jackson,MS
Summary
Compassionate and dedicated healthcare professional with experience at FMOLHS, skilled in vital signs monitoring and providing emotional support. Proven ability to enhance patient comfort and safety while maintaining high standards of care. Adaptable in fast-paced environments, committed to delivering exceptional patient experiences and ensuring privacy and confidentiality.
Overview
7
7
years of professional experience
Work History
Nurse Assistant
FMOLHS
04.2023 - 12.2024
- Assisted nursing staff with daily patient care tasks, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness and organization of patient rooms and equipment.
- Supported patients with mobility, feeding, and personal hygiene needs.
- Documented patient information accurately in electronic health records systems.
- Educated patients and families on care plans and post-discharge instructions.
- Adapted quickly to changing patient needs in fast-paced healthcare environment.
Hospital Care Technician
UMMC
02.2020 - 08.2022
- Assisted nursing staff with patient care tasks and daily activities.
- Maintained cleanliness and organization of patient areas to ensure safety standards.
- Monitored patients' vital signs and reported changes to appropriate medical personnel.
- Supported administration by managing patient records and documentation processes.
- Collaborated with team members to enhance patient comfort and satisfaction levels.
- Engaged with patients compassionately, providing emotional support during care activities.
Customer Service Representative
Humana
Remote
06.2018 - 10.2020
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Collaborated with team members to streamline service processes and improve response times.
- Utilized CRM software to track interactions and ensure accurate documentation of customer interactions.
- Provided product information and support, guiding customers through complex health insurance options.
Education
HS Diploma
Jim Hill High School
Jackson, MSSkills
- Vital signs monitoring
- Patient care
- Privacy and confidentiality
- Infection control
- Information collection
- Wound care
- Emotional support
- Healthcare ethics
- Motivational skills
- Patient positioning
- Feeding assistance
Timeline
Nurse Assistant
FMOLHS
04.2023 - 12.2024
Hospital Care Technician
UMMC
02.2020 - 08.2022
Customer Service Representative
Humana
06.2018 - 10.2020
HS Diploma
Jim Hill High School