AMANI HICKS
STOCKTON,US
Summary
Experienced customer service professional with a proven track record of excelling in fast-paced environments. Highly skilled in multitasking and problem-solving to enhance customer satisfaction. Demonstrates strong communication skills and a proactive approach to resolving issues, consistently surpassing customer expectations. Recognized for expertise in upselling and quality control, resulting in reduced customer dissatisfaction through effective communication and innovative solutions. Additionally, experienced in providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledgeable in managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans. Furthermore, a professional caregiver with a strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care. Lastly, a healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Overview
5
5
years of professional experience
Work History
Babysitter
Ally Dunman
01.2025 - Current
- Followed specific guidelines from parents regarding children's routines and preferences.
- Organized fun activities and games to keep children engaged and entertained.
- Adapted to children's moods and needs to provide emotional support.
- Cared for children by preparing meals and providing snacks.
- Developed routines to help children feel secure and comfortable.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Cheerleading Coach
Stagg high school
06.2022 - Current
- Developed and implemented a comprehensive cheerleading program to meet the needs of all ages
- Organized and managed practice sessions, competitions and performances for teams
- Trained athletes in proper technique for stunts, tumbling, jumps, cheers and dances
- Encouraged team spirit among squad members
- Maintained accurate records of attendance and performance evaluations
- Provided positive feedback to motivate squad members during practices and competitions
- Created innovative routines that showcased each athlete's strengths
- Ensured safety protocols were followed at all times by athletes and staff
Costumer Service Assistant
Gymstars Gymnastics & Cheer Center
10.2022 - 10.2024
- Greeted customers in a friendly manner and assisted with their inquiries
- Assisted customers over the phone, providing helpful information regarding products and services
- Resolved customer complaints promptly and professionally
- Maintained a clean and organized work area at all times
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations
Gymnastics Coach
Gymstars Gymnastics & Cheer Center
02.2020 - 10.2024
- Developed and implemented individualized gymnastics programs for students of all skill levels
- Conducted regular evaluations to assess student progress, identify areas for improvement and adjust training plans accordingly
- Created a safe and supportive environment for athletes to practice their skills
- Organized practice sessions and competitions to enhance student development in the sport
- Provided feedback on form, technique, strategy and performance during practice sessions and competitions
- Maintained accurate records of each athlete's progress throughout the season
- Implemented drills designed to improve strength, flexibility, balance and coordination among athletes
- Collaborated with other coaches to develop effective strategies for upcoming competitions
- Monitored physical condition of athletes before, during and after practices and competitions
- Adjusted coaching techniques based on strengths and weaknesses of gymnasts
- Provided motivational support and guidance to participants to develop and sustain positive relationships
- Implemented behavior management techniques to create a positive learning environment.
- Enhanced student self-esteem with positive reinforcement and tailored support strategies.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
Education
High School - undefined
Ronald E. Mcnair High School
Stockton, CA05.2024
Skills
- Upselling
- Retail Sales (Experienced)
- Customer Service
- Cash Handling
- Customer Focus
- Quality Control
- Multitasking
- Communication
- Problem Solving
- Problem-solving
- Patience and empathy
- Strong work ethic
- Reliability
- Time management
- Critical thinking
- Flexible scheduling
- Maintaining safe environment
- Attention to detail
- Active listening
- Licensed driver
- Infant care experience
- Behavior monitoring
- Behavior management
- CPR certified
- Planning physical activities
- Emergency response
- Park supervision
- Safe driving
- Multitasking and organization
- Clear communication
- Discipline
- Emotional intelligence
- Special needs experience
- Overnight care
- Certified in first aid and CPR
- Responsible driver
ADDITIONAL INFORMATION
- EXPERIENCE
- Costumer Service Assistant at Gymstars Gymnastics & Cheer Center (Dec2023 to oct 2024)
- Cheerleading Coach at Stagg high school (Jun2022 to Current)
- Gymnastics Coach at Gymstars Gymnastics & Cheer Center (Feb2020 to oct2024)
Timeline
Babysitter
Ally Dunman
01.2025 - Current
Costumer Service Assistant
Gymstars Gymnastics & Cheer Center
10.2022 - 10.2024
Cheerleading Coach
Stagg high school
06.2022 - Current
Gymnastics Coach
Gymstars Gymnastics & Cheer Center
02.2020 - 10.2024
High School - undefined
Ronald E. Mcnair High School
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