Amani Hill
Pittsburgh,USA
Summary
Experienced and self-motivated Implementation Lead with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in digital transformation planning, deployment, and customer support.
Overview
6
6
years of professional experience
Work History
RIM MedTech Consultant
Veeva Systems
01.2023 - Current
- Lead software implementation projects at life sciences companies ranging from the world’s largest pharmaceutical companies to emerging biotech
- Lead solution design for how a customer will implement and use a regulatory information management system (RIM)
- Lead requirements workshops, design, prototype, configure and document content management/registration data solutions
- multi-phased implementation programs to deploy RIM across an organization globally
- Program and project management including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting
- Primary customer liaison managing communication between the project team, customer, and internal stakeholders
- Ensure customer success from beginning to end of the engagement lifecycle to post-implementation
Implementation Engineer
Rimsys Regulatory Management Software
09.2020 - 12.2022
- Working with a global customer base in the medical device industry to develop strong working relationships on an ongoing basis while implementing, troubleshooting resolving issues as they arise, and assisting with development to deliver a enterprise web-application
- Experience working with distributed onshore/offshore team
- Executing projects with customer-first approach, embracing Agile implementation methodology accepting change as part of the process with proper controls and management.
- Implementing customer systems on a cloud-based SaaS infrastructure with an understanding of APIs to interface with 3rd party eQMS, ERP, and/or PLM.
- Reviewing and documenting system solutions and customer requirements to ensure alignment of needs and expectations, and monitor progress throughout the implementation process.
- Implementing SaaS product & training customers with a keen awareness of customer needs, system configuration & technical tradeoffs.
Support Analyst
University Of Pittsburgh
08.2018 - 09.2020
- Processed over 900 support requests received over 2 years for technical assistance on wide range of issues related to financial information systems for the CFO offices and several departments at the University of Pittsburgh.
- Created detailed knowledge base articles that empowered and enabled colleagues and user community to extend skills, leverage system features and found resolutions to system questions.
- Worked with Intermediate technicians and application teams on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Liaised with customers, management, and tech teams to better understand customer needs and recommend appropriate solutions.
Skills
- Exceptional written and interpersonal communication skills
- Successful in building custom project charters and Statements of Work that effectively capture prospects' use case, roles / responsibilities, user story acceptance criteria and success criteria
- Proficient in Java, HTML/CSS, MySQL, and PHP
- Proficient utilization of software systems such as Jira Atlassian, GitHub, Smartsheet, Toggl, Veeva Vault, and Salesforce
- Expert in Microsoft Office Suite and Google Suite
- Strong ability to work independently
and in team environments - Solid understanding of software/SaaS concepts, custom software development processes and methodologies such as running Agile projects
- Native English speaker, Basic User of French and Japanese
Education
University of Pittsburgh
Pittsburgh, PA
09/2013 - 04/2018
Information Science and Computing
Minor in Japanese
Timeline
RIM MedTech Consultant
Veeva Systems
01.2023 - Current
Implementation Engineer
Rimsys Regulatory Management Software
09.2020 - 12.2022
Support Analyst
University Of Pittsburgh
08.2018 - 09.2020