Amani Knotts-Watkins
West Haven
Summary
Results-oriented Team Lead with expertise in merchandising and sales. Efficiently manage customer service and order fulfillment while maintaining compliance with security protocols. Experienced Patient Transporter dedicated to patient care and safety. Strong retail background enhances ability to engage diverse customers and drive sales while actively preventing theft.
Overview
10
10
years of professional experience
Work History
Patient Transport Lead
Yale New Haven Hospital
New Haven
11.2021 - 06.2026
- Performs a variety of patient escort, clerical and computer functions. Responsible, on a daily basis for monitoring the patient transport system, the work activities of employees and any staff working on assigned special projects. Assigns transport requests and transport related tasks to employees. Assists the Supervisor in monitoring the work activity and staffing levels on a daily basis and alerts the Supervisor of any potential discrepancies, bottlenecks or volume spikes. Maintains par levels of equipment and supplies. Assists the Supervisor in communicating information to employees. Assists the supervisor in providing training and operational orientation for all new staff members. Handles all work-related information in a confidential manner. Treats customers with courtesy and compassion and resolves conflicts as they arise. As necessary escorts patients to and from their destination during volume spikes.
Patient Transporter
Yale New Haven Hospital
New Haven
11.2021 - 06.2026
- Improved patient comfort and compliance with caring, calm attitude.
- Moved patients between rooms and various departments for planned procedures or scans.
- Communicated effectively with patients to ensure comfort during transport.
Hardlines Team Lead
Walmart
New Haven
09.2019 - 11.2021
- Drove customer sales by providing friendly, knowledgeable support.
- Overcame customer objections using powerful product demonstrations.
- Greeted customers and asked open-ended questions to assess needs.
- Trained new associates on operational procedures and customer service standards.
- Supported team in managing high-volume work through effective task prioritization and supply organization.
- Maintained store presentation by regularly resetting shelves, racks, and bins.
- Completed accurate work tasks by carefully reviewing every order.
- Kept all areas clean, organized and in line with company professional standards.
- Transported items using forklift and pallet jacks.
Cashier
Edge of the woods
New Haven
03.2016 - 03.2020
- Engaged with customers while completing cash register transactions.
- Kept customers happy by quickly processing payments and bagging purchases.
- Informed customers about promotions and product availability to enhance shopping experience.
- Maintained clean, organized, and well-stocked checkout areas.
- Gave customers information about upcoming promotions and available items.
- Collaborated with customer service leaders and managers to address and fulfill customer needs.
- Ensured customer satisfaction by efficiently processing payments and packaging purchases.
Education
Certified Nursing Assistant - Certified Nursing Assistant
Southern Connecticut State University
New Haven, CT 03.2026 - 06.2026
High School Diploma -
James Hill House
New Haven, CTSkills
- Patient transport management
- Patient transport logistics
- Patient care logistics
- scheduling
- Order management
- Coordination
- Team leadership
- Safety and sanitation
- Effective communication
- Customer service
Timeline
Certified Nursing Assistant - Certified Nursing Assistant
Southern Connecticut State University
03.2026 - 06.2026
Patient Transport Lead
Yale New Haven Hospital
11.2021 - 06.2026
Patient Transporter
Yale New Haven Hospital
11.2021 - 06.2026
Hardlines Team Lead
Walmart
09.2019 - 11.2021
Cashier
Edge of the woods
03.2016 - 03.2020
High School Diploma -
James Hill House