Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amani Lanni

Colorado Springs,CO

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Customer Service and Sales Representative

Glassblowing Business
04.2018 - Current
  • Retained excellent client satisfaction ratings through outstanding service.
  • Developed and implemented sales strategies to increase profits.
  • Met with existing customers and prospects to discuss business needs.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed department products.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Built relationships with customers and community to promote long term business growth.

Education

No Degree -

Diablo Valley College
Pleasant Hill, CA

Skills

  • Sales Consultation
  • Client Service
  • Customer Needs Assessment
  • Business Development
  • Sales Development
  • Network Development
  • Process Improvement
  • Complex Problem-Solving
  • Product and Service Knowledge
  • Interpersonal Communication Skills

Timeline

Customer Service and Sales Representative

Glassblowing Business
04.2018 - Current

No Degree -

Diablo Valley College

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Amani Lanni