AMANI LAWS
Administrative Professional
Philadelphia,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Certified Travel Consultant
Always Shine Bright Travel, LLC
Philadelphia , PA
10.2022 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Identified consumer budget, timeline and decision-making processes for focused travel planning and customer satisfaction.
- Assisted with requests and complaints by presenting suitable solutions or refunds.
- Explained products and packages in detail to promote offerings to clients.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Generated travel-related reports for clients to facilitate decision-making.
- Helped customers with passport and visa applications.
- Handled requests for information and gathered information from interested customers.
Executive Assistant
Philadelphia Youth Basketball
Philadelphia , PA
09.2022 - 07.2023
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
District Leader
Primerica Financial Services
06.2020 - Current
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring, and training team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Directed management meetings to enhance collaboration and maintain aculture based on trust and group problem-solving
Annual Giving & Special Events Manager
Settlement Music School
01.2020 - 02.2022
- Managed administrative logistics of events planning, event booking, and event promotions.
- Managed and grew Founders Society ($1000+) giving pool, with a portfolio of 400 prospects, with marketing, cultivation, and solicitation strategies
- Organized logistics and materials for each meeting, arranged spaces, and took detailed notes for later dissemination to key stakeholders.
- Implement and manage special events (6-8 annually), with the highest profile being the Anniversary Gala, which grosses 10% of the department's goal
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Followed up on strong leads through email and telephone to provide information regarding needs for funding.
- Supported various annual giving programs and initiated new programs to meet giving goals and objectives
- Participated in planning meetings, assisted colleagues, and provided support for ongoing programs
Donor Relations Officer
Philadelphia College of Osteopathic Medicine
03.2017 - 06.2019
- Worked with internal and external businesses and led cross-functional teams to develop intricate business plans.
- Collaborated with creative teams to introduce rich media assets to ongoing development cycles.
- Worked with senior management to define project scope and direction, creating inter-departmental frameworks to drive successful project execution.
Events Manager
Pennsylvania Academy of the Fine Arts
11.2015 - 03.2017
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
- Helping the Events Team more than double their FY16 & FY17 financial goals
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Assistant Membership Manager
WRTI, Temple University Public Radio
06.2008 - 10.2015
- Maintained accurate and current customer account data with manual form processing and digital information updates.
- Managed integrity of 80,000+ donor records using Memsys Fundraising Software
- Achieved sales goals ($2.3 million in FY 2015) and service targets by cultivating and securing new customer relationships.
- Managing multiple vendor relationships as well as training essential staff & volunteers
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
Education
MASTER’S DEGREE - Public Administration (Nonprofit Administration)
West Chester University of Pennsylvania
West Chester, PA08.2015
Bachelor of Arts - Communication Studies
West Chester University of Pennsylvania
West Chester, PA05.2004
Skills
- Team Leadership
- Project Planning
- Event/Meeting Planning
- Resource Management
- Microsoft Office Suite
- Adobe Acrobat
- Management Training
- Business Leadership
- Hiring and Onboarding
- Customer Service and Assistance
- Administrative Management
- Professional Relationships
- Google Drive Applications
- Executive Travel
- Travel Arrangements
- Credit Card Payments
- Client Amenities
- Client Networking
- Travel Bookings Processes
- Hotel Accommodations
- International and Domestic Travel
- Flight Arrangement
- Travel Insurance
- Hotel Booking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"If you are always trying to be Normal, you will never know how Amazing you can be"
Maya Angelou
Timeline
Certified Travel Consultant
Always Shine Bright Travel, LLC
10.2022 - Current
Executive Assistant
Philadelphia Youth Basketball
09.2022 - 07.2023
District Leader
Primerica Financial Services
06.2020 - Current
Annual Giving & Special Events Manager
Settlement Music School
01.2020 - 02.2022
Donor Relations Officer
Philadelphia College of Osteopathic Medicine
03.2017 - 06.2019
Events Manager
Pennsylvania Academy of the Fine Arts
11.2015 - 03.2017
Assistant Membership Manager
WRTI, Temple University Public Radio
06.2008 - 10.2015
MASTER’S DEGREE - Public Administration (Nonprofit Administration)
West Chester University of Pennsylvania
Bachelor of Arts - Communication Studies
West Chester University of Pennsylvania
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