Summary
Overview
Work History
Education
Skills
Timeline
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Amani Macklin

Las Vegas

Summary

Dynamic and adaptable professional with experience at El Luchador, excelling in high-pressure environments and demonstrating exceptional customer service and time management skills. Proven track record of enhancing customer satisfaction and efficiently multitasking, underscored by a friendly, positive attitude and strong teamwork capabilities.

Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in a front desk roll role.

Overview

2
2
years of professional experience

Work History

Planet Smoothie Employee

Planet Smoothie
06.2024 - 12.2024
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.

Restaurant Hostess

El Luchador
04.2023 - 07.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Education

High School Diploma -

Delta Academy
Las Vegas, NV
12-2024

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Active listening
  • Problem-solving

Timeline

Planet Smoothie Employee

Planet Smoothie
06.2024 - 12.2024

Restaurant Hostess

El Luchador
04.2023 - 07.2024

High School Diploma -

Delta Academy
Amani Macklin