Amani Malik
Memphis,TN
Summary
Driven and adaptable professional with a solid background in logistics and customer service, notably at Sephora Distribution Center. Excelled in team collaboration and problem-solving, achieving a daily target efficiency of 100%. Skilled in computer knowledge and customer service, I foster positive customer relations and ensure operational excellence.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Sephora Distribution Center
04.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily target of 100% and complete tasks efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
E-Commerce Specialist
DHL Supply Chain
10.2022 - 03.2024
- Ensured that the customers products were in optimal conditions.
- Efficiently pick customer orders ensuring the correct amount and type of product is loaded and shipped.
- Entering information into computer databases to identify products that are damaged during transportation, and confirming quality of goods.
Floating Operations Associate
FedEx Cummins Supply Chain
01.2021 - 10.2022
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Followed shipping and receiving procedures for goods and materials.
Cashier/Customer Service Representative
Sweet Noshings
06.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Served and sold products such as candy,fudge,popcorn,and ice cream.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hourly Ice Cream Attendant
Margie's 901
03.2018 - 06.2020
- Greeted guest looking to order ice cream. Maintained dairy inventory and kept the ice cream area stocked at all times.
- Built relationships with customers to encourage repeat business.
- Work closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Esthetics
Empire Beauty School - Tennessee
Memphis, TN12.2024
Skills
- Teamwork
- Clear Communication
- Problem-solving
- Time management
- Customer service
- Advanced in computer knowledge
- Health and safety compliance
- Willing to Learn
- Basic Mathematics
- Product Knowledge
- Self-Motivated and Disciplined
- Cleaning and Organizing
Timeline
Warehouse Associate
Sephora Distribution Center
04.2024 - Current
E-Commerce Specialist
DHL Supply Chain
10.2022 - 03.2024
Floating Operations Associate
FedEx Cummins Supply Chain
01.2021 - 10.2022
Cashier/Customer Service Representative
Sweet Noshings
06.2020 - 01.2021
Hourly Ice Cream Attendant
Margie's 901
03.2018 - 06.2020
No Degree - Esthetics
Empire Beauty School - Tennessee