Amani McClelland
Lynnwood,WA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication with over ten years of experience.
Overview
9
9
years of professional experience
Work History
Front Desk Lead
Marriott Residence Inn
11.2022 - Current
- Completes daily financial checklist and over credit reports
- Answer resident concerns and respond to issues accordingly
- Communicates with insurance companies to provide accurate and confidential payment information for guests
- Coordinates with facility technicians to promptly address property concerns
- Used internal software to process reservations, check-ins and check-outs.
- Trained and supervised employees on office policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
HR Assistant
Creation Technologies
06.2020 - 10.2022
- Organizes monthly All Employee Meeting
- First contact for Main customer, vendors, and contractors to direct activities, communicate instructions and receive deliveries
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Coordinates and leads Safety Committee
- Supervise and coordinates all facility wide events
- Documented human resources records and maintained confidentiality of sensitive personal information.
Revellers Hostel, Guest Services
11.2019 - 03.2020
- Daily cleaning shifts keeping the hostel presentable and welcoming
- Led guided tours across the city giving detailed descriptions of historic locations
- Led night events leading guests to restaurants and bars across the city
- Communicated with suppliers for deliveries and pickups
Receptionist
Applied Technical Services
02.2018 - 11.2019
- Keep reception area clean for positive first impression
- Oversaw office inventory by ordering and restocking supplies and places purchase orders to maintain stock levels
- Interacts with customers, vendors and contractors to receive orders, direct activities and communicate instructions
- Trained by IT department to program and monitor security badge access to specific areas in facility
- Assists HR department with hiring process and onboarding
Receptionist
Hostel One Basilica
08.2017 - 10.2017
- Greeted and assisted guests with daily check-in and check-out
- Prepared dinner for hostel guests and organized pub crawls
- Guided tours around the city providing historic facts and answered questions as they arose
- Remained professional with customer complaints, gathering all necessary information to mend the situation and maintain customer relationship
Service Porter
Lexus of Seattle
11.2015 - 07.2017
- Answered customer questions about services and provided detailed explanations
- Collected customer information when needed to apply for loaner vehicles
- Scheduled service appointments for customers
- Followed up with customers about resolved issues to maintain high standards and keep customer relationship
Shuttle Driver
Lexus of Seattle
09.2014 - 06.2015
- Properly communicated with customers pick-up and drop-off needs
- Provides information about local attractions and offered recommendations
- Remained professional with customers regarding complaints, gathering all necessary information to address issues
- Developed customer relationships through active listening and communication
Education
Associate of Applied Science - Business Administration
Shoreline Community College
Seattle, WA10.2023
High School Diploma -
Lynnwood High School
06.2012
Associate of Science - Business Administration
Shoreline Community College
Shoreline, WA10.2023
Skills
- Organization
- Communication
- Conflict Resolution
- Project Management
- Team Player
- Multitasking
- Customer service
- Data entry
- Personnel Management
- Administrative Support
- Written and Oral Communications
Accomplishments
- Planned and organized personal travel trips to 20 different countries and volunteered at hostels overseas
- Employee of the Month - January 2021
Timeline
Front Desk Lead
Marriott Residence Inn
11.2022 - Current
HR Assistant
Creation Technologies
06.2020 - 10.2022
Revellers Hostel, Guest Services
11.2019 - 03.2020
Receptionist
Applied Technical Services
02.2018 - 11.2019
Receptionist
Hostel One Basilica
08.2017 - 10.2017
Service Porter
Lexus of Seattle
11.2015 - 07.2017
Shuttle Driver
Lexus of Seattle
09.2014 - 06.2015
Associate of Applied Science - Business Administration
Shoreline Community College
High School Diploma -
Lynnwood High School
Associate of Science - Business Administration
Shoreline Community College
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