Amani Rhodes
Temple
Summary
Dynamic customer service representative and licensed insurance agent with a track record of exceeding sales goals and enhancing client satisfaction. Skilled in navigating complex insurance products and regulations while providing tailored solutions. Proven ability to foster strong client relationships, ensuring clarity and compliance in all interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent (Auto Insurance)
Progressive
Temple
04.2025 - Current
- Sold auto insurance policies to new and existing customers while adhering to Texas regulations.
- Obtained and maintained valid Texas property and casualty insurance license.
- Educated clients on coverage options and pricing to meet specific needs.
- Handled inbound and outbound calls with professionalism and a consultative approach.
- Achieved and exceeded sales goals while ensuring customer satisfaction and compliance.
- Documented interactions, updating CRM with accurate policyholder information.
- Provided information on coverage options, assisting clients in asset protection.
- Attended continuing education courses to enhance knowledge of insurance industry.
Customer Service Representative
Conduent
Killeen
09.2024 - 04.2025
- Resolved patient concerns with empathy and efficiency to enhance satisfaction.
- Addressed customer benefits inquiries with accurate information to facilitate decision-making.
- Handled inbound calls from members on healthcare benefits claims and payments, ensuring clarity and understanding.
- Guided clients through available benefits and enrollment options to promote informed participation.
- Assisted members in troubleshooting web-related issues to ensure seamless access.
- Maintained accurate documentation in system records to support operational integrity.
- Maintained up-to-date knowledge of company benefits and industry changes.
Supervisor / Beauty Advisor
L.A. Beauty Supply
05.2022 - 09.2024
- Delivered personalized product recommendations that enhanced customer loyalty and satisfaction.
- Utilized social media platforms to promote products and increase customer engagement.
- Managed transactions with strict inventory control to minimize discrepancies.
- Implemented efficient workflows to boost team productivity and establish clear expectations.
- Facilitated regular meetings to enhance team communication and encourage open dialogue.
- Acted as keyholder, ensuring operational integrity and financial security.
Customer Service Representative
Sykes (Bank of America)
Montgomery
04.2020 - 05.2022
- Resolved customer complaints empathetically, increasing loyalty and fostering repeat business.
- Managed high-stress situations professionally, resolving conflicts and preserving customer relationships.
- Addressed banking inquiries and resolved account-related issues, enhancing customer satisfaction.
- Educated customers on digital tools, facilitating smoother transactions and efficient account management.
Education
Certificate of Technical Studies - Cosmetology
Wallace Community College – Selma
Selma, AL05-2018
High School Diploma -
Selma High School
Selma, AL05-2017
Skills
- Auto insurance expertise
- Property and casualty sales
- Sales strategy
- CRM administration
- Insurance software navigation
- Client management
- Time management skills
- Effective communication
- Written communication
- Active listening
- Conflict resolution
- Team collaboration
Certification
- Property and Casualty Insurance License
- Licensed to sell property and casualty insurance in the state of Texas. Obtained April 2025.
- Certificate of Technical Studies
Timeline
Licensed Insurance Agent (Auto Insurance)
Progressive
04.2025 - Current
Customer Service Representative
Conduent
09.2024 - 04.2025
Supervisor / Beauty Advisor
L.A. Beauty Supply
05.2022 - 09.2024
Customer Service Representative
Sykes (Bank of America)
04.2020 - 05.2022
Certificate of Technical Studies - Cosmetology
Wallace Community College – Selma
High School Diploma -
Selma High School