Amani Robinson
Elizabeth,NJ
Summary
Proven Sales Associate at Snipes, adept in exceptional customer service and cash handling, elevating customer satisfaction through effective problem-solving and teamwork. Leveraged sales expertise and communication skills to enhance store performance. Demonstrated reliability in high-stress situations, fostering repeat business and supporting team success.
Overview
3
3
years of professional experience
Work History
Sales Associate
Snipes
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business and sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Thomas Jefferson Arts Academy
Elizabeth, NJ06.2022
Skills
Teamwork and Collaboration
Exceptional customer service
Cash Handling
Verbal/written communication
Client Service
Sales expertise
Order Processing
Friendly and Helpful
Reliable and Responsible
Time Management
Problem-solving skills
Listening Skills
Licensed Barber
Experience with different clientele, giving clients what they are looking for, building a relationship with clients to create repeated business, as well as cutting hair using different tools and strategies.
Timeline
Sales Associate
Snipes
11.2021 - Current
High School Diploma -
Thomas Jefferson Arts Academy