AMANI RODGERS
Mobile,AL
Summary
Dedicated Customer Service professional and Army Veteran leveraging 3+ years of proven experience in service delivery and multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. A challenge driven professional with over 4 years of Logistical experience serving in various logistic related positions possessing the proven ability to work well under pressure and successfully complete tasks. Proposing excellent analytical skills, technical or hands on support pertaining to logistics, inventory control, safety, and material handling operations. A respected leader and a team player with a strong work ethic, and the ability to build and be a part of a successful team environment. Active Secret Security Clearance.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
VIEMED
06.2023 - 01.2024
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
HEDIS Support Specialist
Baylor Scott & White Health
09.2022 - 04.2023
- Responsible for collecting, reviewing, abstracting, and entering medical records for HEDIS and HEDIS-like measures
- Schedules and follow up with patients who have HEDIS care gaps
- Monitor, inspect, and propose improvements for the quality of the final products and processes, and report on the HEDIS results and progress
- Maintained accurate and up-to-date patient charts by meticulously documenting referral details and other pertinent information
- Demonstrated sensitivity and respect for individuals from diverse backgrounds by coordinating with translators to offer high-quality, personalized services
- Provided guidance and basic knowledge of clinical services and availability
- Carried out front office duties utilizing data entry skills in framework of medical database
- Organized and maintained patient chart filing system to promote quick data finding for staff.
92Y10 Unit Supply Specialist
United States Army
10.2018 - 12.2020
- Responsible for $60M of unit property, managing 60 storage locations in Global Combat Service Support-Army (GCSS-A), oversees the day-to-day supply operations, requesting, receiving, hand receipting, and turn-in of all Non-Expendable, Expendable and Durable items, Government Purchase Card (GPC) purchases, Soldier Organizational Clothing and Individual Equipment (OCIE) and Central Clothing Distribution Center (CCDF) transactions
- Assisted in accountability of military assets and property of more than sixty million dollars
- Received, inspected, inventoried, issued, transferred, delivered, and turned in equipment
- Ensured that essential assets were readily available on-hand
- Prepared Forms DD Form 1348, DA Form 3161, DA Form 3318, DA Form 2062, DA Form 2407
- Managed company turn-in process and command supply discipline program
- Prepared unit and organizational supply documentation
- Acted as primary contact for supply chain management systems, tools and data and ran regular reports in support of supply chain business processes
- Planned and conducted annual section training
- Maintained automated system for tracking group supplies and equipment
- Oversaw supply requests, accountability, and receipts
- S4 Battalion Supply Sergeant performing duties involving general upkeep and maintenance of Army supplies and equipment
- Perform required analysis, technical assistance, trend analysis, and research
- Scheduled and monitored operations at each respective site as it relates to property accountability and asset visibility reporting
- Responsible for inventory, documentation, and reporting
- Researched, reviewed, prepared, and analyzed, distribution, of internal/external reports, maintaining highest quality, reliability, and accuracy for 12th Calvary 3RD ABCT
- Research catalog information within National Non-standard catalog in GCSS-A research FEDLOG/ MDF
- Possess strong understanding of logistics support operations to include, supply operations, property accountability, and logistics planning management
- Analyze government requirements and procedures with emphasis on analyzing, developing, and implementing improved methodologies, best business practices, lessons learned, and procedures/processes.
Education
Hartsville High School
Hartsville, SC06.2018
Skills
- Warehouse
- Compliance
- Safety
- Risk Management
- Report Analysis
- Training
- Development
- Project
- Program Management
- Research
- Data Analysis
- Cross-Functional Leadership
- Interagency Collaboration
- Written
- Presentation Skills
- Interpreting Physician Orders
- Document Filing
- Bookkeeping Support
- Reception Management
- Office Administration
- Scheduling Appointments
- Customer Service
- HIPAA Compliance
- Patient Confidentiality
- Data Entry Proficiency
- Medical Terminology Knowledge
Technical Competencies
Microsoft Office Suite 365, Mac / Microsoft Windows
Education Certifications
- Global Combat Support Systems| United States Army| 2019
- Property Book Unit Supply| United States Army| 2019
- Enhance Basic Skills Course| United States Army| 2019
- Property Book Sustainment Course| United States Army| 2019
- Unit Supply Specialists| United States Army| 2019
- Homeland Security| United States Army| 2019
- Pharmacy Technician
- Human Resources
Timeline
Patient Service Representative
VIEMED
06.2023 - 01.2024
HEDIS Support Specialist
Baylor Scott & White Health
09.2022 - 04.2023
92Y10 Unit Supply Specialist
United States Army
10.2018 - 12.2020
Hartsville High School