Amani Suber
Charlotte,NC
Summary
Organized team member with experience in fast-paced restaurant environments. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environment. Adaptable professional with engaging personality and efficient, yet flexible approach
Overview
9
9
years of professional experience
1
1
Certification
Work History
Skilled Cook
HMS Host (Tequileria)
03.2021 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Managed opening and closing shift kitchen tasks.
- Trained and supervised cooking staff to expertly meet daily needs.
Server
Evoke Events
08.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Replenished condiments and other supplies at tables and service bars.
PSE Mail Processing Clerk
United States Postal Service, USPS
10.2021 - 06.2022
- Sorted and placed mail into mail trays and bins with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed and organized incoming mail for distribution to appropriate departments.
- Proved successful working within tight deadlines and a fast-paced environment.
Crew Member
Chipotle
10.2018 - 10.2019
- Worked front counter, prep and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Sales Associate
Forever 21
08.2017 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sever
Lupies Cafe
05.2015 - 08.2016
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Associate of Arts - Dance
Central Piedmont Community College
Charlotte, NCCosmetology
Empire Beauty School
Charlotte, NCBartending
ABC Bartending School
Charlotte, NC09.2023
High School Diploma -
North Mecklenburg High School
Huntersville, NC06.2017
Skills
- Food Running
- Safe Food Handling
- Order Management
- Cash Handling
- Relationship Management
- Sales Techniques
- High-Volume Dining
- Retail Sales
- Customer Service
Certification
- Certified Bartender, ABC Bartending School - Sep. 2023
- Licensed Doula - June 2022
Timeline
PSE Mail Processing Clerk
United States Postal Service, USPS
10.2021 - 06.2022
Server
Evoke Events
08.2021 - Current
Skilled Cook
HMS Host (Tequileria)
03.2021 - Current
Crew Member
Chipotle
10.2018 - 10.2019
Sales Associate
Forever 21
08.2017 - 09.2018
Sever
Lupies Cafe
05.2015 - 08.2016
Associate of Arts - Dance
Central Piedmont Community College
Cosmetology
Empire Beauty School
Bartending
ABC Bartending School
High School Diploma -
North Mecklenburg High School
- Certified Bartender, ABC Bartending School - Sep. 2023
- Licensed Doula - June 2022
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