Amani Whitfield
Warner Robins,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated Soldier with 3 years serving in U.S Army as enlisted member of large team. Excellent abilities to follow direction, lead others and find solutions. Known for perseverance in task completion and outstanding work ethic. Dedicated student interested in applying excellent communication and interpersonal skills to customer service role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
5
5
years of professional experience
Work History
Enlisted Soldier
U.S Army 101st Airborne Division
Fort Campbell North , KY
2021.09 - Current
- Maintained and operated military vehicles in order to transport personnel, equipment, and supplies.
- Performed regular preventive maintenance checks on assigned vehicles, including oil changes and tire rotation.
- Conducted field training exercises for new recruits in the use of weapons, combat strategies, and tactics.
- Assisted with planning operations by providing input on mission objectives, logistical needs, and troop movements.
- Provided security during convoy operations by monitoring roadways for suspicious activity or threats.
- Participated in live-fire exercises to ensure proficiency with individual weapons systems.
- Observed terrain features during patrols in order to identify potential threats or hazards.
- Ensured compliance with safety regulations while performing duties such as operating a motor vehicle or handling hazardous materials.
- Advised commanding officers on tactical maneuvers that would increase operational efficiency without compromising safety protocols.
- Fostered positive relationships with local citizens during peacekeeping operations through diplomacy and cultural understanding.
- Tracked supply levels for ammunition, medical supplies, food rations, fuel reserves., ensuring adequate resources were available at all times.
- Engaged targets using small arms weapons systems according to established rules of engagement.
- Assisted medics with triage procedures following engagements with enemy forces.
- Displayed leadership in accomplishing assignments and learning new skills.
- Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
- Developed expertise in small arms use, care and accountability.
- Maintained accurate, updated files on civilian and military personnel in battalion.
- Performed inspections to keep equipment in working order.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
- Operated, monitored and performed limited maintenance on mission-critical systems.
Warehouse Associate
Simos Insoursing Solutions
Macon , GA
2021.07 - 2021.09
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Assisted in loading finished goods onto delivery vehicles as required.
- Conducted regular maintenance checks on all warehouse equipment such as forklifts, pallet jacks.
- Resolved discrepancies between physical count results and system generated reports.
- Provided assistance with monthly physical inventories as needed.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Communicated effectively with team members on matters related to work assignments.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Updated inventory and production information using warehouse management systems and scanner guns.
Package Handler
Saddle Creek Logistics
Macon , GA
2021.03 - 2021.06
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Labeled parcels accurately according to company guidelines.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Maintained a clean work environment by removing debris from the loading dock area.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Assisted in training new employees on package handling processes.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
Production Worker
Perdue Farms Inc.
Perry , GA
2020.11 - 2021.03
- Inspected product quality prior to packaging and shipment.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Performed minor repairs on machinery as needed.
- Followed safety protocols while operating machines and equipment.
- Monitored production line operations to ensure efficiency and accuracy.
- Troubleshot technical issues that arose during assembly process.
- Identified defective parts or components and removed them from production line.
- Verified accuracy of finished products against work orders or blueprints.
- Reported any issues to supervisor immediately for resolution.
- Conducted routine maintenance checks on all machinery used in the production line.
- Cleaned up work area at end of shift to maintain safe working environment.
- Provided assistance in loading and unloading containers onto trailers for transport.
- Communicated with team members regarding tasks assigned during shift.
- Tracked production data such as number of items produced per hour, day, week.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Examined final products for conformance with quality and design standards.
- Sorted and packaged products to prepare for processing or shipment.
Head Waiter
Tasty Crab House
Warner Robins , GA
2020.02 - 2020.09
- Greeted customers and escorted them to their tables.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Prepared seating charts for large parties.
- Assigned serving staff to specific stations throughout the restaurant.
- Trained new waiters on food service procedures and customer service standards.
- Monitored wait staff performance and provided feedback when necessary.
- Maintained an accurate record of all orders taken by waitstaff.
- Provided assistance in resolving customer complaints in a professional manner.
- Enforced health and safety regulations in the restaurant dining area.
- Verified that all items ordered were delivered correctly to each table.
- Verified that all dishes served met quality standards established by the restaurant's management team.
- Assisted servers with taking orders from customers as needed during peak hours.
- Adhered to cash handling policies when accepting payments from customers.
- Consistently monitored dining room ambiance including music levels, lighting, decorations.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Provided exceptional service to high volume of daily customers.
Guest Specialist
Popeye's Restaurants
Warner Robins , GA
2019.10 - 2020.02
- Assisted in checking guests in and out, including taking payments and providing change as needed.
- Greeted guests upon arrival and provided helpful information regarding the facility.
- Responded to guest inquiries via phone, email, or in person with a high level of customer service.
- Provided guidance on local attractions to help guests plan their stay.
- Resolved guest complaints quickly and efficiently while ensuring satisfaction.
- Performed regular maintenance checks on equipment used for check-in and check-out processes.
- Conducted routine inspections of the facility's public areas to ensure cleanliness standards were met.
- Handled cash transactions according to established procedures while maintaining an accurate cash drawer balance at all times.
- Maintained a professional appearance at all times while adhering to dress code policies.
- Participated in staff meetings to discuss ways to improve customer service operations.
- Promoted special offers and packages available at the hotel during guest interactions.
- Kept all surfaces clean and well-presented to customers.
- Assisted with other duties as assigned by management team members.
Customer Service Representative
Captain D's Seafood
Warner Robins , GA
2018.11 - 2019.08
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Science - Medical Office And BIlling Specialist
Ultimate Medical Academy - Clearwater
Clearwater, FL2025-07
High School Diploma -
Northside High School
Warner Robins, GA2019-04
Some College (No Degree) - Medical Assisting
MIller Motte
Macon, GASkills
- Cultural Awareness
- Team Supervision
- Survival techniques
- Equipment management
- Intelligence Gathering
- Buddy Care and First Aid
- Strategic Thinking
- Critical Thinking
- Risk Assessments
- Positive Attitude
- Training Coordination
- Secure Communication
- Land Navigation
- Physical Fitness
- Weapons Handling
- Radio communication
- Order Preparation
- Storage Organization
- Loading and unloading
- Quality Control
- Order Fulfillment
- Material Handling
- Sorting and Labeling
- Shipping and receiving
- Pallet Jacks
- Attention to Detail
- Barcode scanning
- Inventory Management
- Microsoft Outlook
- Order Picking
- Warehouse Safety
- Problem-Solving
- Assembly and production
- Able to lift and carry 50 lbs.
- Material Safety Data Sheets
- Safety Training
- Punctual and Dependable
- Cleaning and Organizing
- Safety Protocols
- Product Management
- Data Collection
- Complaint resolution
- Retail sales customer service
- Multi-Task Management
- Promotional support
- Customer Education
- Payment Processing
- Customer consulting
- High-energy attitude
- Retail Marketing
- Customer Service
- Order Processing
- Problem Resolution
- Technical Support
- Grammar
- Customer Relationship Management (CRM)
Timeline
Enlisted Soldier
U.S Army 101st Airborne Division
2021.09 - Current
Warehouse Associate
Simos Insoursing Solutions
2021.07 - 2021.09
Package Handler
Saddle Creek Logistics
2021.03 - 2021.06
Production Worker
Perdue Farms Inc.
2020.11 - 2021.03
Head Waiter
Tasty Crab House
2020.02 - 2020.09
Guest Specialist
Popeye's Restaurants
2019.10 - 2020.02
Customer Service Representative
Captain D's Seafood
2018.11 - 2019.08
Associate of Science - Medical Office And BIlling Specialist
Ultimate Medical Academy - Clearwater
High School Diploma -
Northside High School
Some College (No Degree) - Medical Assisting
MIller Motte
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