Amani Whittle
Willingboro,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Senior Customer Experience Associate
DraftKings
06.2024 - Current
- Employ active listening skills to accurately understand customer concerns and address them effectively.
- Collaborate with team members to develop effective strategies for enhancing the overall customer experience.
- Assist in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Customer Experience Associate
DraftKings
01.2022 - 06.2024
- Communicate with customers via phone, email and online chats.
- Improve product knowledge skills to understand customer needs and provide real, effective solutions.
- Guide customers through troubleshooting, navigating company site and using services.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increase customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Customer Service Chat Representative
Caesars Sportsbook
06.2021 - 12.2021
- Fast fingers on keyboard with abilities to work on more than one windows
- Complete understanding of the different types of chatting modes
- Quick thinker with ability to multi-task while also answering phones
- Customer-focused and self-starter
- Constant leaner with high availability and response
- Excellent interpersonal and communication skills
- Positive attitude and attentive to detail
- Flexible and adaptive to changing technologies, and work environment
- Exceeded daily quota by 57% every shift
Assistant Manager
FAMILY DOLLAR
03.2019 - 10.2021
- Create and manage employee schedules, accommodating individual requests and requirements
- Instituted program to reward time clock accuracy, reducing missed punches by 95% company-wide
- Routinely inspect company property and equipment, creating repair tickets as needed to ensure a comfortable and safe space for employees and guests
- Address and resolve guest concerns, maintaining brand loyalty and increasing customer satisfaction ratings to 90
Lead Style Advisor
Justice Tween Brands
12.2017 - 10.2019
- Provided support during fashion shoots for editorial and commercials
- Researched information to organize events and pitched ideas
- Built lasting relations with clients
- Showcased store merchandise and helped keep store running seamlessly by enthusiastically presenting and selling products and by communicating feedback and ideas for improvement.
- Performed register transactions quickly and efficiently and operated computerized order and inventory management system to locate and deliver customer product and size selection.
- Utilized suggestive selling to generate sales
Assistant Manager
B.GOOD
02.2016 - 10.2018
- Partnered with manager to create initiatives designed to motivate staff, increasing overall productivity and consistently exceeding weekly sales goals by 20%
- Ensured employees complied with company policies and procedures
- Conducted weekly meetings to communicate issues and weekly goals, answering and resolving employee questions or concerns
- Scheduled employees, oversaw staff disciplinary matters, created employee incentive programs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
Bank Teller
Wells Fargo
01.2017 - 02.2018
- Promoted new bank products and services to new customers
- Referred customer inquiries to appropriate bank departments
- Contributed to external and internal sales activities
- Assisted with sales referrals and cross-selling programs as needed
- Notified the manager of counterfeit currency in coordination with bank security personnel.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Education
Bachelor of Science - Criminal Justice
ROWAN UNIVERSITY
Associate of Science - Criminal Justice
ROWAN UNIVERSITY
12.2018
Skills
- Microsoft Programs
- Organization & Time Management
- Team Building
- Planning
- Leadership Experience
- Kronos
- Management
- Customer Service
- Restaurant experience
- Orientating and training
- Supervising experience
- Typing
- Inbound and Outbound Calling
- Product and service knowledge
- Zendesk
Additional Information
References available upon request
Timeline
Senior Customer Experience Associate
DraftKings
06.2024 - Current
Customer Experience Associate
DraftKings
01.2022 - 06.2024
Customer Service Chat Representative
Caesars Sportsbook
06.2021 - 12.2021
Assistant Manager
FAMILY DOLLAR
03.2019 - 10.2021
Lead Style Advisor
Justice Tween Brands
12.2017 - 10.2019
Bank Teller
Wells Fargo
01.2017 - 02.2018
Assistant Manager
B.GOOD
02.2016 - 10.2018
Associate of Science - Criminal Justice
ROWAN UNIVERSITY
Bachelor of Science - Criminal Justice
ROWAN UNIVERSITY
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