Amanious Haile
Seattle,WA
Summary
Well-versed in Technology strategies and practices focused on analyzing and improving complex business systems. Skilled in defining problems, evaluating conditions and developing forward-thinking solutions. Gifted project manager, team leader and consensus-builder.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Business System Analyst
Boeing Employees Credit Union
Seattle , WA
2019.07 - Current
- Led and implemented a new speech analytics software called Invoca which enhanced Marketing team to provide more Statistical and measurable information regarding BECU members call volume via key phrases & member inquiry
- Automated a manual Promotional file posting utilizing power shell scripts and Automic workflow which cut the manual output from a weekly 8 hours to only a full hour completion time increasing productivity by 80%
- Coordinate resources across various team such as Networking, Database Administration, Cybersecurity, Architecture, Cloud services team to effectively execute project work delivery
- Implemented and onboarded 15+ new SaaS solution that were effectively used to create efficiency process for our Marketing team that result in 25% increase in NPS team goal
- Implemented and led a million-dollar project that effectively replaced an old campaign tool by replacing a new Salesforce Marketing Cloud software for centralized companywide marketing tool, increasing campaign expansion by over 160%
- Partnered with operational support groups to define existing manual processes and translate requirements to Software Developers to implement automation strategies for business partners.
- Gathered, analyzed, and documented business requirements from stakeholders in order to create functional specifications for software development projects.
- Conducted user acceptance testing with stakeholders to ensure that all requirements are met before final implementation.
IT Associate Business Analyst Intern
Boeing Employees Credit Union
Seattle , WA
2019.01 - 2019.07
- Created 15+ SQL database queries utilizing SQL Server Management studio pulling thousands of records for identification and resolution of production issues reducing automation process cycle by 50%
- Conducted data analysis using Excel and SQL to create high level analysis on monthly reports to stakeholders at director and VP level
- Collaborate cross functionally with technical and non-technical teams and drive projects to completion by utilizing various agile frameworks
- Created and designed 150+ regression scripts, storing them in our repository available on daily basis for data validation, resulting in eliminating 200 bugs from the data warehouse & saving worth 1000+ hours of tasks
- Contributed and coordinated to process of creating 10 new user accounts and permissions with Identity Access Management team for IT Business Solutions.
- Assisted in development of web-based applications using HTML5, CSS3, JavaScript and jQuery libraries.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
Computer Installer
Amazon (Via Suddath)
Seattle , WA
2018.04 - 2018.11
- Executed 2000+ unit assemblies and repairs with 0% error rate on all hardware devices
- Maintained a five-hour turnaround time on trouble tickets with 100% client satisfaction
- Improved quality metrics by 12% through coaching and education on issues found during day-today inspection.
Lead Technical Repair Specialist
Apple Corporation
Bellevue , WA
2018.03 - 2018.06
- Repaired 50 iPhones weekly for battery change and other customer needs
- Supervised and coordinated all training modules and guidelines for 10 team members
- Repaired battery damage caused to the phone due to contact with water, heat and light.
Education
Bachelor of Science - Information Technology Management
Western Governors University
Seattle, WA09.2023
Year Up
09.2019
Skills
- Microsoft Office Suite
- Automated Stress Testing
- Project Management
- Data Visualization
- Process Documentation
- Beginner SQL
- Data analysis
- Statistics
- Power BI
- Technology Implementation
- Project Lead
- Software Development Life Cycle
- Research and Analysis
- Agile Expertise
- Specification Formulation
- Program Planning
- Systems Architecture Analysis
Languages
- Tigrinya, Native
- English, Native
- French, Elementary
- Amharic, Elementary
Certification
- Professional Scrum Master
- Certified Scrum Master, Scrum Alliance
Languages
Tigrinya
Native/ Bilingual
Amharic
Limited
Arabic
Limited
Accomplishments
- Multicultural Emerging Leaders Cohort
- Young Professional Employee Resource Group Co-Founder
- Phi Theta Kappa Honor Society
- Voted Employee of the Quarter in 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
IT Business System Analyst
Boeing Employees Credit Union
2019.07 - Current
IT Associate Business Analyst Intern
Boeing Employees Credit Union
2019.01 - 2019.07
Computer Installer
Amazon (Via Suddath)
2018.04 - 2018.11
Lead Technical Repair Specialist
Apple Corporation
2018.03 - 2018.06
Bachelor of Science - Information Technology Management
Western Governors University
Year Up
- Certified Scrum Master
- Professional Scrum Master
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