Aman Jahan Hakeem
Houston,TX
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
7
7
years of professional experience
Work History
Customer Care Executive
Rahmani
Kabul, Afghanistan
07.2019 - 08.2021
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Gathered customer feedback and reported it to management for further action.
- Assisted customers with product selection based on individual needs.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Monitored customer trends to identify potential issues or opportunities for improvement.
- Analyzed call data to determine areas of improvement in the customer care process.
- Provided technical assistance related to product installation or operation when needed.
- Ensured compliance with federal regulations regarding privacy of consumer information.
- Recorded details of all inquiries, complaints and comments.
- Converted incoming calls into booked service appointments.
- Audited customer account information to identify issues and develop solutions.
Customer Service Officer
Modir Ahmad
Kabul, Afghanistan
12.2016 - 06.2019
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Established trustful relationships with customers through effective communication skills.
- Implemented best practices regarding customer service standards across all channels.
- Processed payments and updated balances and customer totals.
- Educated customers on special pricing opportunities and company offerings.
- Developed strong customer relationships to encourage repeat business.
- Improved customer service wait times to mitigate complaints.
Client Service Representative
Ali shah
Kabul, Afghanistan
02.2014 - 11.2016
- Provided customer service support to clients in a timely and efficient manner.
- Assisted customers with product information and pricing.
- Maintained customer records in the database system.
- Managed client accounts by providing accurate data entry services.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Provided feedback on products and services to management team for future development.
- Monitored call center performance metrics such as average speed of answer and first call resolution.
- Escalated complex customer inquiries to supervisors when necessary.
Education
Bachelor of Arts - Business Administration And Management
Mashal University
Afghanistan02-2021
Skills
- Payment Processing
- Exceptional organizational skills
- Performance Improvement
- Data Entry
- True problem-solver
- Customer Support
- Complaint Handling
Timeline
Customer Care Executive
Rahmani
07.2019 - 08.2021
Customer Service Officer
Modir Ahmad
12.2016 - 06.2019
Client Service Representative
Ali shah
02.2014 - 11.2016
Bachelor of Arts - Business Administration And Management
Mashal University
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