Amadou Manneh
Greensboro,NC
Summary
Organized and dependable candidate with 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. With the compassion and background of a healthcare student, you are assured a compassionate and dedicated employee.
Overview
2
2
years of professional experience
Work History
Sales Supervisor/Team Lead and Coach
1-800-Pack-Rat
06.2022 - 09.2023
- Supervised 50+ associates in regards to assisting in customer to client interactions
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Product Delivery Specialist
Amazon
11.2021 - 06.2022
- Worked together alongside others to enhance the shipping service of customers and to ensure a safe and professional environment in the workplace
- Developed strong customer base through efficient and reliable service.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Handle and package delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
- Communicated regularly with dispatcher for delivery route details and changes.
Education
Bachelor of Science - Nursing
North Carolina A&T State University
Greensboro, NC12.2023
License - ED Nursing Assistant
Wake Tech Community College
Raleigh, NC12.2022
Bachelor of Science - Kinesiology
University of North Carolina Greensboro
Greensboro, NC06.2022
High School Diploma -
Wakefield High School
Raleigh, NC06.2018
Skills
- Detailed Documentation
- Ticket Management
- Report Analysis
- Client Relationship Management
- Service Desk Team Management
- Customer Service
- Project Coordination
- Online Chat Support
- Incoming Call Management
- Delivery Management
Affiliations
- UNCG Alpha Kappa Psi Professional Business Fraternity
- UNCG Association of Medical Students
- Senegambian Youth Association
Additional Information
- WCPSS Top Senior
- Kappa Scholar 8x Honor roll recipient
- National Society of High School scholars 4x
- UNCG Dean's list
- UNCG Blue & Gold Scholarship Recipient
- Constance L. Caldwell Scholarship Recipient
Timeline
Sales Supervisor/Team Lead and Coach
1-800-Pack-Rat
06.2022 - 09.2023
Product Delivery Specialist
Amazon
11.2021 - 06.2022
Bachelor of Science - Nursing
North Carolina A&T State University
License - ED Nursing Assistant
Wake Tech Community College
Bachelor of Science - Kinesiology
University of North Carolina Greensboro
High School Diploma -
Wakefield High School