Amannuel Johnson
Detroit,MI
Summary
Dynamic Shift Lead Manager at Detroit Wing Company with a proven track record in team motivation and employee training. Successfully enhanced customer satisfaction through effective complaint resolution and optimized inventory management, reducing waste. Skilled in social media management and policy enforcement, driving brand reputation and operational efficiency.
Personable and innovative with passion for creating engaging online content. Possesses up-to-date knowledge of social media trends and tools, specializing in content creation and analytics. Dedicated to driving brand awareness and fostering community engagement.
Overview
2
2
years of professional experience
Work History
Social Worker
Detroit Wing Company
01.2025 - Current
- Updated client documentation for accurate, compliant and current records.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Shift Lead Manager
Detroit Wing Company
06.2023 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Education
Business Management
Oakland University
Rochester, MI06-2027
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Social media expertise
- Presentation development
- Product marketing
- Social media management
- Client engagement
Timeline
Social Worker
Detroit Wing Company
01.2025 - Current
Shift Lead Manager
Detroit Wing Company
06.2023 - Current
Business Management
Oakland University
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